JOB OVERVIEW:
Clean and maintain all corridors, vending areas, elevators and landings and service areas on Resident floors, ensuring Residences standards of cleanliness.
REPORTS TO: Director of Engineering
WORK ENVIRONMENT:
All public space including front entrance, lobby areas, restaurants, public restrooms, elevators, pool areas and service areas including employee locker rooms and offices.
Job involves working:
- under variable temperature conditions (or extreme heat or cold).
- under variable noise levels.
- outdoors/indoors.
KEY RELATIONSHIPS:
Internal: Director of Engineering and Engineering department, Director of Residences, Assistant Director of Residences, and Butler department.
External: Owners/Residents.
Essential:
- Fluency in English both verbal and non-verbal.
- Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
Desirable:
- Previous experience in cleaning public buildings.
- Knowledge of proper chemical handling.
- Fluency in a foreign language, preferably Spanish.
- High school graduate or equivalent vocational training.
- Experience in hospitality industry in similar position.
- Previous guest relations training.
Essential:
- 1. Exert physical effort in transporting 40 pounds to 60 pounds.
- 2. Endure various physical movements throughout the work areas.
- 3. Remain in stationary position for hours throughout work shift.
- 4. Satisfactorily communicate with guests, management and co-workers to their understanding.
ESSENTIAL JOB FUNCTIONS
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate resident needs, respond promptly and acknowledge all residents, however busy and whatever time of day.
- Maintain positive resident’s relations at all times.
- Be familiar with all property services/features and local attractions/activities to respond to residents inquiries accurately.
- Resolve resident complaints, ensuring residents satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas
- Ensure security of any assigned keys and radio.
- Review assigned area and complete general removal of any trash or debris.
- Maintain cleanliness and organization of closets; remove trash, break down all cardboard, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
- Clean designated areas with proper chemicals, tools and equipment.
- Ensure that nothing is stored in stairwells.
- Transport any food and beverage trays/items in public areas to service areas.
- Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
- Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
- Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
- Clean all lamps, light fixtures and light switches; check for proper working condition.
- Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
- Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
- Remove dust on drapes weekly and realign to correct position daily.
- Inspect condition of planters and plants; remove debris, polish planters.
- Remove dust, dirt, marks and fingerprints from doors and door frames.
- Remove stains, scuff marks, and dust from baseboards, ledges and corners.
- Polish all brass surfaces.
- Clean glass around restaurant area
- Empty trash containers, ashtrays and ash urns in public areas.
- Empty vacuum cleaner bags, replace and clean machines.
- Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
- Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
- Stock trays vending in public and employee bathrooms.
- Sweep front entrance daily
- Sweep and clear any garbage from garage
- Report any damages or maintenance problems to the Dispatcher.
- Turn over any lost and found items to the Security.
- Ensure security of the property.
- Turn in assignment sheet and punch out.
