JOB OVERVIEW:

Clean and maintain all corridors, vending areas, elevators and landings and service areas on Resident floors, ensuring Residences standards of cleanliness.

REPORTS TO: Director of Engineering

WORK ENVIRONMENT:

All public space including front entrance, lobby areas, restaurants, public restrooms, elevators, pool areas and service areas including employee locker rooms and offices.

Job involves working:

under variable temperature conditions (or extreme heat or cold).
under variable noise levels.
outdoors/indoors.

KEY RELATIONSHIPS:

Internal: Director of Engineering and Engineering department, Director of Residences, Assistant Director of Residences, and Butler department.

External: Owners/Residents.

QUALIFICATIONS

Essential:

Fluency in English both verbal and non-verbal.
Ability to:
perform job functions with attention to detail, speed and accuracy.
prioritize and organize.
be a clear thinker, remaining calm and resolving problems using good judgment.
follow directions thoroughly.
understand guest’s service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision.
maintain confidentiality of guest information and pertinent hotel data.

Desirable:

Previous experience in cleaning public buildings.
Knowledge of proper chemical handling.
Fluency in a foreign language, preferably Spanish.
High school graduate or equivalent vocational training.
Experience in hospitality industry in similar position.
Previous guest relations training.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting 40 pounds to 60 pounds.

2. Endure various physical movements throughout the work areas.

3. Remain in stationary position for hours throughout work shift.

4. Satisfactorily communicate with guests, management and co-workers to their understanding.

ESSENTIAL JOB FUNCTIONS

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate resident needs, respond promptly and acknowledge all residents, however busy and whatever time of day.
Maintain positive resident’s relations at all times.
Be familiar with all property services/features and local attractions/activities to respond to residents inquiries accurately.
Resolve resident complaints, ensuring residents satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Ensure security of any assigned keys and radio.
Review assigned area and complete general removal of any trash or debris.
Maintain cleanliness and organization of closets; remove trash, break down all cardboard, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
Clean designated areas with proper chemicals, tools and equipment.
Ensure that nothing is stored in stairwells.
Transport any food and beverage trays/items in public areas to service areas.
Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
Clean all lamps, light fixtures and light switches; check for proper working condition.
Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books.
Remove dust on drapes weekly and realign to correct position daily.
Inspect condition of planters and plants; remove debris, polish planters.
Remove dust, dirt, marks and fingerprints from doors and door frames.
Remove stains, scuff marks, and dust from baseboards, ledges and corners.
Polish all brass surfaces.
Clean glass around restaurant area
Empty trash containers, ashtrays and ash urns in public areas.
Empty vacuum cleaner bags, replace and clean machines.
Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors.
Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location.
Stock trays vending in public and employee bathrooms.

Sweep front entrance daily
Sweep and clear any garbage from garage
Report any damages or maintenance problems to the Dispatcher.
Turn over any lost and found items to the Security.
Ensure security of the property.
Turn in assignment sheet and punch out.

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