Job Summary: The role of Room Attendant is responsible for cleaning and servicing guest rooms to provide an exceptional experience for guests. This position ensures that all rooms are inviting and clean to the highest standards. The Room Attendant is also expected to ensure all defects are reported promptly and appropriately.
Job Responsibilities
- Responsible for a combination of Check-out and Stay-Over cleaning services daily
- Remove and replace linens
- Prepare and make beds
- Clean and tidy bathrooms
- Remove trash and disposable clutter
- Sweep and mop floors
- Vacuum floors
- Dust furniture
- Collect and turn-in any items left by guests according to company procedures
- Ensure the security and privacy of guest rooms
- Perform rotation cleaning duties as required
- Stock amenities and fresh towels
- Turn on all lights
- Clean and disinfect all surfaces
- Ensure room meets the company standards
- Complete "Deep Cleans" when and as directed
- Assist with any other reasonable request
- All other duties as performed
Qualifications
Education and Experience
- Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
- Ability to read, write, speak, and communicate in basic English preferred
- Previous housekeeping experience preferred but not required
- Previous hospitality experience preferred
Knowledge, Skills, & Abilities
- Detail oriented and thorough
- Ability to remain discreet and respect the privacy of guests
- Ability to perform consistent work to the highest of standards
- Ability to interact with guests in a pleasant friendly way
- Ability to identify and resolve issues related to position independently
- Ability to follow instruction
- Professional attitude is required
- Ability to work independently
- Excellent time management skills
- Ability to work as a team
- Ability to follow proper safety measures when using hazardous chemicals
- Basic knowledge of proper cleaning operations
- Basic knowledge of proper sanitation operations
Physical Demands
- Frequent standing, kneeling, walking, bending, stooping, pushing, and pulling
- Must be able to lift 20lbs
Working Conditions
- Indoor
- Exposure to hazardous chemicals (with PPE)
- Possible exposure to bodily waste
- Possible exposure to a somewhat noisy environment
