Housekeeping Supervisor Full Time - Hilton Garden Sacramento Airport Natomas

WS Management Inc. • Full-time • Sacramento, CA, US • 2w ago

POSITION SUMMARY: The primary purpose of the Housekeeping Supervisor to ensure housekeeping operations are running efficently, supervising housekeeping associates to ensure brand standards of hotel cleanliness are being met, conducting room inspections, training and development of Room Attendants, ensuring equipment and supplies are maintained, coordinating room readiness with other departments, ensuring all guest request are addressed and provide excellent guest service at all times. This is a non-exempt (hourly paid) position.

Duties And Responsibilities

Inspect all rooms and ensure all cleaning, sanitizing, linens, supplies, and overall presentation of the room is in compliance with company and brand standards and expectation.

Provide follow up training of advanced housekeeping duties with focus on all room needs including linens, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out.

Ensure timely delivery and coordination with laundry department.

Provide thorough training to all new housekeeping staff to ensure they know all components/features of our guest service guarantee and are trained to meet service standards. This may include refreshers to staff as needed or as changes in processes occur.

Ongoing involvement in preventative maintenance programs including timely and documented reporting of any items that require attention.

Check stocking levels of all consumables and restock on housekeeping cart when needed.

Ensure documented and accurate inventory is maintained for all housekeeping supplies, linens, and all items used for restocking and cleaning.

Notify the General Manager of any damages, deficits, and/or disturbances.

Communicate with maintenance team regarding any maintenance requests reported by housekeeping team members.

Communicate with the front desk team regarding rooms that are ready for new arrivals to check in.

Oversee Housekeeping operations to include, but not limited to, maintaining cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms,

Assist in ensuring operations within labor budget including meal penalties, overtime, employee schedules and staffing.

Coordinate interviews with the General Manager for all department qualified applicants and follow all hiring practices

Maintains reference and training material necessary for performing company processes.

Performs Other Duties As Required, Including Cross Training.

The above listing of duties and responsibilities is not intended to be all-inclusive but rather to serve as a general overview of the range of duties and general nature of the position. Nothing in this information restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Knowledge, Skills, Abilities & Qualifications

2-4 years' experience in the hospitality industry housekeeping required.

High school diploma or equivalent required.

Able to meet the physical requirements of the position with or without reasonable accommodation.

Ability to maintain effective and quality work performance consistently.

Thorough understanding of hotel regulations, operational processes, policies and obligations.

Must demonstrate flexibility and ability to adapt to change

Ability to organize, prioritize and meet deadlines

Strong detail orientation and high accuracy level.

Ability to understand and follow applicable regulations, policies and procedures fully and consistently.

Strong communication skills, both one-on-one and in a group, and ability to listen and respond to questions effectively.

Ability to maintain confidentiality and be discreet

Able to multi-task and handle pressure

Able to follow instructions and to accept feedback

Creative problem-solving abilities.

Ability to exercise discretion and independent judgment, and reach logical, practical decisions.

Ability to delegate, resolve conflict and respect diversity; ability to train and mentor adults

Willing to work beyond normal working hours, weekends, holidays, and/or on other shifts and in other positions, when necessary

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. We are an equal opportunity employer and make employment decisions without regard to membership in any protected class. Those who are ineligible to work in the United States or provide current/legal I9 documentation will not be considered.

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