Dynamic Garage Doors is an industry leader in garage door installation and repair. General Managers are responsible for a specific location, helping employees develop their skills, and carrying out the vision of the company while keeping in line with our core values. General Managers are a vital link between a location and company headquarters and they need to have a high-level of understanding as to how they operate together. To be successful in this role, you will need to be organized, efficient, and have practical problem-solving skills. You will be interacting with our employees and customers daily and having patient and respectful behavior is a must as you are representing our garage door company.
Supervisory Responsibilities:
- Provides direct oversight and guidance to 4-10 field employees to include: service technicians, maintenance technicians and door installers
Duties/Responsibilities:
- Responsible for batch/deposits, tracking expenses, and purchasing.
- Track budgets and profit and loss statements.
- Actively monitor and manage the fleet.
- Order and organize inventory and non-inventory items.
- Audit and review inventory counts for accuracy and disposition discrepancies.
- Organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner.
- Maintain and grow relationships with builders and homeowners
- Carry out employee reviews
- Responsible for hiring events, recruiting, interviewing, on and offboarding employees.
- Is available for customer escalation management as well as providing expert help for technicians.
- Monitors dashcam video footage from fleet vehicles.
- Continually monitor and inspect vehicles to ensure effective and efficient performance to minimize downtime.
- Coordinate and manage the pickup and delivery of inventory.
- Responsible for staging installs of stock doors
- Assist Technicians in the field and participate in operational ride alongs as needed.
- Traveling to job sites for an unannounced audit of quality of work.
- All other job duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Proficient in computer skills to be able to learn and use the current CRM system which is ServiceTitan.
Education and Experience:
- Preferred prior knowledge of garage door parts and/or the home service industry.
- Preferred prior knowledge and working experience of new construction processes and jobsites
- A minimum of 5 years managerial experience supporting and training a team required
- Bachelor’s Degree in a related field, preferred
Physical Requirements:
- Prolonged periods of standing and working on a computer
- Must be able to lift up to 50 pounds at times.
Job Type: Full-time
Pay: $68,000.00 - $85,000.00 per year
Benefits:
- Health insurance
- Paid time off
Shift:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Ocala, FL 34472 (Required)
Ability to Relocate:
- Ocala, FL 34472: Relocate before starting work (Required)
Work Location: In person
