Job Description
Job Summary:
The Shift Lead at La La Land is responsible for leading the daily operations of the café during assigned shifts. This role involves supervising baristas, ensuring high-quality customer service, and maintaining a positive and welcoming environment. The Shift Lead will work closely with the management team to implement policies, maintain standards, and support the growth of the business.
Key Responsibilities
- Supervise the shift: Manage and oversee the daily operations of the café during your assigned shifts, including opening and closing duties.
- Customer service: Ensure that every customer has an exceptional experience by providing fast, friendly, and knowledgeable service.
- Team leadership: Lead by example and coach baristas in proper procedures for making coffee, customer service, and maintaining a clean and organized workspace.
- Training and development: Assist in onboarding and training new baristas, reinforcing company values, culture, and operational standards.
- Cash handling: Manage cash register operations and ensure accurate financial transactions, including balancing registers at the end of shifts.
- Inventory management: Monitor product levels during the shift and coordinate with the manager to ensure adequate supplies.
- Health and safety: Ensure all safety, sanitation, and cleanliness protocols are followed in compliance with health department regulations.
- Problem-solving: Address and resolve customer complaints or issues that arise during the shift.
- Communication: Effectively communicate with the management team regarding café operations, team performance, and customer feedback.
- Assist in special events: Support any in-store promotions, events, or special projects as needed.
Qualifications
- Previous experience in a café or hospitality environment, with at least 1 year in a supervisory role preferred.
- Strong leadership and team-building skills.
- Excellent customer service and communication abilities.
- Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
- Basic knowledge of coffee brewing methods and barista techniques.
- Availability to work flexible hours, including mornings, evenings, weekends, and holidays.
- High school diploma or equivalent.
Physical Requirements
- Ability to stand for extended periods of time.
- Capable of lifting up to 30 pounds.
- Able to perform repetitive tasks such as bending, lifting, and cleaning.
Company Description
At La La Land Kind Cafe, our core focus lies in cultivating kindness and fostering genuine connections. Alongside our unwavering dedication to top-tier customer service, we prioritize meaningful customer engagement.
In alignment with our mission, we are committed to extending a helping hand to foster youth. Through our internship initiative, we aim to support individuals aged 16-24 as they transition out of the foster care system.
Our comprehensive program is meticulously crafted to facilitate holistic development, encompassing both personal and professional growth. We emphasize career advancement while also addressing the unique challenges encountered during the pivotal transition into young adulthood.
At La La Land Kind Cafe, our core focus lies in cultivating kindness and fostering genuine connections. Alongside our unwavering dedication to top-tier customer service, we prioritize meaningful customer engagement. In alignment with our mission, we are committed to extending a helping hand to foster youth. Through our internship initiative, we aim to support individuals aged 16-24 as they transition out of the foster care system. Our comprehensive program is meticulously crafted to facilitate holistic development, encompassing both personal and professional growth. We emphasize career advancement while also addressing the unique challenges encountered during the pivotal transition into young adulthood.
