Operation Manager Position
Benefits:
- 401(k)
- Dental Insurance
- Flexible Schedule
- Health Insurance
- Paid time off
- Vision Insurance
Job Summary
The Operations Manager at Flagship Facility Services will be responsible for taking ownership of all customer accounts, maintaining, and growing them to their full potential. Duties will vary from assisting with customer inquiries, managing employees, ordering equipment and supplies, maintaining long-term customer relationships.
Essential Functions
- Ensure proper staffing to meet client needs.
- Ensure all supplies, materials, and work performed meet the quality & budgetary standards set by the company.
- Maintain the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control.
- Maintain accurate and complete inventory of company materials, supplies, equipment, and tools under his/her control and necessary for efficient job-related operations.
- Conduct inspections as necessary to ensure company quality standards are maintained.
- Evaluate the performance of those employees reporting to him/her based on the standards of performance included in the position description and discuss the evaluation with the employee.
- Conducts regular training sessions for employees on job procedures and safety.
- Conduct regular meetings with field Supervisors, Leads to review ongoing work, procedures, problems, etc.
- Attend all training and or meetings given by Flagship Airport leadership team.
- Meet with the customer, in person or by telephone, on a regular basis to ensure the customer's needs are being met, and to solicit additional work outside the contract.
- Oversee all janitorial operations.
- Managing supervisors who oversee the staff.
- Responsible for the cleanliness of all customer accounts
- Managing job starts
- Managing safety program
- Managing operations budget
Knowledge and Skills
- Knowledge of proper use of equipment, materials and supplies used in maintenance work.
- Must have excellent internal and external customer service skills.
- Professional appearance and demeanor
- Ability to lead others and motivate people.
- Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
- Microsoft Office skills, i.e. Excel, Word plus Gmail, Google docs, Google calendar
- Excellent written and verbal communication skills.
- Telecommuting is NOT an Option
- Bi-lingual English/Spanish desired
Education and Work Experience
- Bachelor's degree Operations Management, Business Management or Statistics or equivalent
- Five to ten years related experience and/or training; or equivalent combination of education and experience, preferably in the janitorial/facilities field.
Requirements
- Certificates, Licenses, Registrations: Valid Driver’s license and ability to maintain insurability under the Flagship’s vehicle insurance policy.
- Flexibility that allows for both day, evening, and weekend shifts
- Ability to interact effectively with all levels of staff with professionalism.
- Knowledge of OSHA and safety standards for janitorial staff
- Ability to quickly change goals and direction based on customer needs.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear. Ability to stand, walk, and sit for long periods of time. The employee may occasionally lift and/or move a minimum of 50 pounds of office or facilities equipment (pumps, tools, ladders) and ability to safely install rigging/lifting devices. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Equal Employment Opportunity Employer
- Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Americans with Disabilities Act
- Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.
Job Type: Full-time
Pay: $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Operation Manager: 2 years (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Overnight Shift (Required)
Ability to Relocate:
- Orlando, FL 32827: Relocate before starting work (Required)
Work Location: In person
