Janitorial Operations Manager
JOB SUMMARY
The Janitorial Operations Manager for Owens Realty Services is responsible for leading and overseeing the entire janitorial team. The responsibilities include the main point of contact for daily operations, ensuring daily delivery of client contractual scope of services, comprehensive knowledge of the contract, programming site operations to deliver optimum labor & material efficiencies, delivery of the best in industry performance standards, recruiting & training professional team members, compliance with corporate internal controls, and achieving objectives to deliver profitability. The successful candidate will have excellent financial acumen and computer skills with a complete understanding of industry benchmarks. This position works closely with the Vice President of Janitorial Operations and client Team. This individual will interact directly with the client to understand their expectations, needs, growth opportunities, and overall objectives. Understanding of advanced operational practices and capabilities are also required.
DUTIES AND RESPONSIBILITIES
- Roles and responsibilities are not limited to the below. However, they indicate the types of activities usually performed by the Janitorial Operations Manager.
- Serve as the main point of contact for the client and Owens Team
- Management and supervision of field teams to ensure deliverance and quality of their duties
- Ability to recruit and train new talent to meet Owens operational standards
- Evaluate and justify supplies, equipment, and procurement
- Develop best practices to result in a dynamic and supportive team environment
- Establish work standards and job flow
- Maintain a clean, healthy, and attractive environment
- Continuously improve the company's operational strategy to deliver safe and quality services
- Respond to the client and special requests within a timely manner
- Review and approve all team hours worked within our timekeeping system
- Manage all labor in accordance with the contract
- Identify innovative approaches, best practices, technology, and equipment that improves the delivery and efficiency of our service offering
- Standardized methodologies for janitorial and parking operation solutions, service delivery, quality assurance, and equipment
- Manages all equipment maintenance and repairs
- Maintains records and reports, including onsite damages to property, equipment, etc
- Establish positive and long-term relationships with client and guests
- Oversee all operational and team problem-solving
- Enforce all uniform requirements within your team
- Ensure all proper documentation is in place, adhering to local, state, & federal as well as client requirements
- Support the achievement of corporate operating and financial goals
- Oversees and support the budget management
- Lead monthly financial and operational meeting
- Support safety initiatives, including identifying and correcting safety hazards
- Maintains relationships with all contractors and contractor representatives at each property
- Develop Operational Procedures and Systems to work effectively and efficiently
- Conduct routine and unannounced site inspections during first, second, and third shift
- Know and understand all janitorial scope
- Manage supply and inventory of cleaning equipment and supplies
- Manage maintenance and repairs on all equipment
- Administrative tasks including scheduling, payroll, etc.
- Track all service contracts to fulfill annual CPI, optional renewals, and scope of work
- Team player and willing to support the execution of janitorial scope
- Must be able to work weekends, day and night shift and holidays if needed depending on operational needs
- Be able to cross sell services and understand the business financially.
QUALIFICATIONS AND KNOWLEDGE
- Excellent communication skills – verbal and written with ability to deal effectively with all levels of company and client personnel
- Strong leadership qualities. Ability to supervise, train and motivate staff
- A minimum of 5 years of experience as Operations Manager, including management of plant operations, maintenance, trades, and custodial.
- High level of competency with Microsoft Office including, Word, Excel, and Power Point
- Ability to multi-task and make good decisions under pressure
- Candidate must have a proven track record of maintaining accounts with highly developed interpersonal skills and ability to quickly build rapport with all levels of staff and client
- Confident positive attitude
WORK ENVIRONMENT
This job operates in a professional office environment as well as in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Established in 1990, Owens Realty Services is a full-service commercial brokerage, investment, management, maintenance, housekeeping and environmental services company. Our comprehensive roster of services efficiently and economically manages the operation of sophisticated real estate investment portfolios, residential apartment and condominium complexes, government buildings, educational facilities, corporate campuses, high-profile venues and family entertainment parks in both the public and private sector. Owens Realty Services affiliates with significant industry associations to stay on the forefront of the development of new management models, marketing strategies, maintenance techniques and industry product lines. We integrate industry best practices to achieve the highest quality of service delivery for our clients.
With an emphasis on customized management plans, our services result in maintaining the maximum life cycles for critical capital investments, a healthy and clean environment for all building tenants and visitors, as well as substantial cost savings. Owens Realty Services saves our clients, on average, approximately $1.00 per square foot in operational cost savings.
Owens Realty Services portfolio includes over 25 million square feet of first class, high profile facilities in Connecticut, Florida, Georgia, Rhode Island, and New York with a value of more than $8 billion in real estate net worth and $30 million in gross annual revenue. With over 1,000 industry professionals company-wide, our organization continues to experience extraordinary growth attributed to our overwhelming commitment and dedication to the absolute best and most innovative services in the industry.
Our employees experience a dynamic and rewarding place to work. We have a reputation for outstanding customer service, professionalism, teamwork, and exceeding client expectations. We consider the employees of Owens Realty Services and Owens Facility Services to be one of our most valuable resources. Our employees treat others in a friendly and courteous manner and have respect for other employees, tenants, visitors and our clients property.
We look for employees who will:
- Strive for professional excellence in the performance of their jobs
- Understand and support the company's direction
- Provide superior service to our customers and employees
- Be flexible, innovative, and responsible to change
- Manage human and financial resources wisely
- Be a team player, helping others to succeed
- Encourage open communication throughout the company
- Treat all individuals with dignity and respect
- Have pride in and sell Owens Realty Services to others
- Be energetic and excited about their field of work and of others around them
- Be able to go above and beyond what is expected of them
- Be involved and enveloped in the entire business of our company
Owens Realty Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
