The Housekeeping Inspector will report directly to the Resort Manager.
Core responsibilities include the following, but are not limited to:
To provide 100% Guest Satisfaction for every owner, exchanger or rental guest at every point of contact.
To achieve the highest quality of cleanliness for the resort directing and coordinating the Housekeeping in accordance with our standards. To maximize customer satisfaction and quality service goals in housekeeping.
Assist Resort Manager with inspecting the rooms / units ensuring that all procedures are completed to the resort standards. Assist where necessary to ensure optimum service to guests while actively practicing resort cleaning standard. The purpose of the position is to inspect rooms & common areas for cleanliness.
Specific Responsibilities:
- Maintain customer satisfaction throughout property.
- Respond to general guest concerns promptly related to room moves, key assistance, incidents, dirty rooms, and any other housekeeping related issues. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
- Upholds the Resort's commitment to hospitality.
- Always maintain a professional and high-quality service-oriented environment, ensuring that team members are always, attentive, friendly, helpful, and courteous to all guests’ managers and other employees.
- Maintains working relationships and communicates with all departments.
- Verifies that accurate room status information is maintained and properly communicated. Identify room assignments and type of cleaning required for each room. Enter status of rooms cleaned on assignment sheet. Complete checklists to report cleanliness and condition of each assigned area.
- Perform other duties as requested by management.
- Exhibit hospitality standards set by the company for our customer satisfaction and our continued RCI Status.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, listen and respond appropriately to concerns of other employees.
- Maintains a friendly, professional, cheerful, and courteous demeanor always.
- Always Ensures Outstanding customer care.
- Provide support to the Resort Manager with projects.
- Ability to manage multiple projects with demonstrated flexibility.
- Report unit deficiencies.
- Adheres to all resort and legislative safety procedures and regulations.
- Maintains a cordial, professional relationship with all staff members and customers.
- Assists with special projects as required.
- Inspect vacated rooms, walkways, stairs, pool lavatory, storerooms, and lobby areas for cleanliness/order.
- Supervises the completion of short notice requests for room’s changes. Notifies supervisor of any rooms requiring the replacement or repair of furniture, fixtures, etc. Inspects all check out/stay over rooms and time share units after they are made up to insure they are cleaned to resort standards. Keeps record of room check out/stay over; submits records to Housekeeping Dept. every day. Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
- Supervises common areas: Hallways, doors, elevators, vending machines, and guest’s laundry. Works with houseman to obtain objectives.
- Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc. Insures completion by following through on orders
- Checks the status of rooms on an ongoing basis and notifies suite attendants of any changes. Checks VIP rooms. Checks time share units
- Coordinates cleaning of guest rooms for proper prioritization of customer requests; VIP rooms, check out rooms/time share units, expected check-out rooms/time share units, etc.
- Coordinates housekeeping work with related departments such as Front Desk, and Maintenance.
- Checks floor linen closets daily for cleanliness, adequate supplies and linen. Assures carts are properly stored and vacuum cleaners are emptied at the end of each day. Assures proper handling of lost and found articles. Assists in monthly inventory of all linen and supplies. Ensures safety by assuring that all linen chutes are kept locked at all times
- Must be familiar with resort laundry operations to include washing, drying, ironing (machinery) and reclaiming of linens and be able to train staff on these processes.
- Strive to maintain a safe work environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
- Secure keys in accordance with hotel’s management policy.
- Assists the Resort Manager with “Lost & Found” program. Receives, records & returns lost & found items.
- Ensures uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
Position Requirements (Skills/Abilities):
Experience:
One year of hospitality-related experience is required. Timeshare or Resort management experience highly desirable. Must be able to manage multiple priorities simultaneously; communicate effectively at all levels (verbal and written); and demonstrate the ability to analyze and resolve problems. Must possess some computer software program experience, Timeshare Ware, Excel and Word and Outlook. Bi-lingual English/Spanish preferred. Ability to effectively interact with people of diverse cultural and ethnic backgrounds and lead by example.
Education: High School diploma or GED required.
Flexible Scheduling:
Must be able to work Weekends, Evenings, and Holidays.
Self-motivator with strong time management skills and keen abilities to set and achieve priorities.
Strong problem solving skills, ability to effectively manage multiple tasks, function well under pressure, delegate effectively, and ability to remain positive and constructive in a stressful environment.
Understanding of how to manage in a culturally diverse work and Time-share sales environment.
Ability to manage group or interpersonal conflict situations effectively.
Ability to maintain high levels of professionalism at all times with employees, co-workers, management, guests, and time-share vendors.
Physical Demands:
While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl. The employee is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes, and weight. The employee will occasionally be required to climb a step ladder or balance and to talk, hear and/or smell. The employee must regularly push, pull, lift, and/or move up to25 lbs. and occasionally push, pull, lift, and/or move 50 or more pounds with assistance. Able to withstand long hours on your feet. Duties of this job include ability to walk, bend, reach, lift and pay attention to details in all areas of the resort and guest rooms. Ability to thoroughly inspect minimum of 20 to 30 rooms in less than 8 hours.
Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings.
Standards of Appearance:
This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance.
Standards of Conduct:
The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group.
Note:
This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement.
