Position Purpose:
Assists in the direction of all Housekeeping activities ensuring compliance with Forbes Five Star Service standard of products and services.
ESSENTIAL FUNCTIONS
Distribute, delegate and direct workload to ensure maximum productivity and customer satisfaction with minimum outlay of expenses in terms of labor and material. Monitor and evaluate team member performance. Coach and counsel team members when needed.
Plan and monitor activities to ensure compliance with quality assurance standards. Inspect work in Public Space and Guest rooms and provide guidelines to ensure standards are met and deficiencies are corrected.
Select and train Housekeeping team members in proper work procedures and techniques as well as according to Forbes Five Star Standards
Communicate effectively to conduct staff and departmental meetings. Attend various other related meetings to obtain and disseminate pertinent information.
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with the Hotel's Hazcom program.
Assist Director with the preparation of annual budgets and monthly forecasts. Monitor and control budget throughout the year.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Maintain inventories of amenities, chemicals, in-room advertising, to ensure items are in stock and reordered in a timely manner.
- Review current standards and introduce hotel-wide changes such as those affecting room amenity set-
- Coordinate with the Laundry department to ensure linen and uniform supply is stocked accordingly.
ORGANIZATIONAL RELATIONSHIPS
Position directly reporting to Director of Housekeeping
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
- Ability to perform basic mathematical skills to prepare and analyze moderately complex calculations for financial
- Ability to communicate effectively and professionally with team members, vendors and contractors, both in written and verbal
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to read/understand memorandums and financial reports.
- Ability to supervise a team consisting of a large number of
- Knowledge of the housekeeping industry and trends within the Housekeeping field.
QUALIFICATION STANDARDS EDUCATION
Four year college degree in Hospitality helpful.
EXPERIENCE
At least two years supervisor/management experience in hotel/housekeeping preferred. Previous management and supervision experience required. Luxury resort experience preferred
EOE/AA/DISABLED/VETERANS
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 2 years (Required)
Work Location: In person
