S*SUMMARY*:
The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. Ensures all safety procedures are followed. Follows all appropriate policies and procedures while constantly striving to improve all standards of operation.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Hires, trains, coaches and counsels the Housekeeping Team. Manages and motivates supervisors’ team in the administration of their duties.
- Plans, organizes and monitors staff activities to ensure compliance with quality standards set by the hotel which requires continuous visual inspection of guest rooms and public space areas.
- Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
- Maintain and control all housekeeping equipment.
- Ensure compliance with all corporate Risk Management standards
- Ensure that large guestroom turns are managed efficiently.
- Ensure consistency with departmental opening and closing procedures.
- Prepare and conduct all Housekeeping interviews and follow hiring procedures according to company’s hiring process.
- Develop employees’ morale and ensure training of all Housekeeping personnel.
- Inspect rooms daily, and ensure that some rooms are inspected with supervisors on a daily basis.
- Inspect all VIP rooms prior to arrival.
- Ensure that public areas, guest rooms and back-of-house areas are cleaned to Hotel standards.
- Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
- Ensure guest privacy and security by correctly following Hotel procedures.
- Monitor work orders and submit to Engineering according to Hotel procedures.
- Follow up on work orders to ensure timely completion.
- Conduct pre-shift meetings for the Housekeeping department including: Room Attendants, Housemen, and Landry personnel.
- Balance and clear room status nightly; compare the p.m. housekeeping reports report and resolve any discrepancies.
- Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
- Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
- Maintain Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Ensure implementation of all Hotel policies and house rules. Understand hospitality terms.
- Ensure sign off of all Service Standards by Position competencies for Housekeeping staff.
- Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
- Manage and organize large turn days (including group check-ins or check-outs).
- Monitor out-of-order, out-of-service, discrepant and show rooms.
- Must maintain constant communication with Guest Services.
- Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.
- Maintain and monitor "Lost and Found" procedures and policies according to Hotel standards.
- Establish and maintain key control system.
- Ensure participation within department for monthly Hotel team meeting.
- Focus the Housekeeping Department on their role in contributing to SALT Scores.
- Monitor all V.I.P.'s, special guests and requests.
- Review Housekeeping log book and Guest Request log on a daily basis.
- Perform other duties as assigned by General Manager.
WORK EXPERIENCE & EDUCATION REQUIREMENTS:
- At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
- Supervisory experience required.
- Must be proficient with MS Word and MS Excel.
- Bilingual (English/Spanish) helpful, but not required.
- Prior experience with Hilton Hotels OnQ system preferred.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITY:
- Long working hours may be required at times.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Must attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, including wearing name tags.
- Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
- Must be able to maintain confidentiality of information.
- Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
OTHER:
Assimilate into the Hilton Family Blue Energy culture through understanding, supporting and participating in all elements of Blue Energy. Demonstrate working knowledge of the service standards.
Regular attendance in conformance to the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with Resort World Omni, LLC rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Grooming: All employees must maintain a neat, clean, and well-groomed appearance (specific standards
available as per company’s handbook).
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Morning shift
Work Location: In person
