Janitorial Quality Assurance Manager (Commercial Cleaning) - 28781

Harvard Maintenance, Inc • Full-time • Detroit, MI, US • 3m ago

Company Overview:

The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We are an industry leader well known for our innovative thinking and entrepreneurial spirit. Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization. The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles. People are also at the center of our Core Values. Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”.

Job Summary:

The primary focus will be to service the existing business, operationally and financially, while maintaining relationships with existing customers and developing new business where possible.
Essential Duties and Responsibilities:

Aid in the creation of customized quality assurance templates based on clients SOW and KPI requirements
Conduct quality assurance audits utilizing handheld technology
Visit various locations to conduct inspections/audits
On site meetings with clients
Maintain communications with ASP/Teams to dispatch work orders, requests, and complaints
Ability to take a holistic view of the overall facility environment to judge not only the quality of cleaning but the safety of the operation as well as the sustainability of the service being provided
Provide feedback to Field Operations on cleaning observations and overall delivery of the Harvard Service Solution
Develop strong relationships with local facility management team and as well as individual facility locations
Ability to make recommendations on improving quality best practices within the organization
Being an active participant in the creation of Service Intelligence reporting to ensure that the field activity witnessed is being accurately represented
Take part in Quarterly Business Reviews (QBR) when asked by management
Ability to be a resource and to drive continuous improvement of the company's quality assurance approach
Be a team player, results driven, and be continuously learning and improving.

Knowledge and Skill Requirements:

Bachelor’s Degree with at least two years of related work experience.
Strong quality mentality with a focus on continuous improvement.
Experience in janitorial, conducting inspections/audits, communication skills, and managerial skills.
Experience in the Property Management field, Commercial Real Estate, Building Service Contractor, or Services Industries a plus.
Excellent communication and organization skills with ability to work in a fast paced energetic environment.
Must be self-motivated with the ability to self-manage daily activities
Technology Savvy has experience in Microsoft Word, Office, Excel, PowerPoint, hand-held technology, and quality assurance program(s).

Physical Demands and Work Environment:

Hold professional conversations with clients, subordinates, and colleagues
Operate all basic office technology
Ability to conduct face-to-face discussions with individuals or groups at all professional levels
Work in close proximity to others
Work outdoors in all changing weather condition in geographical area
Standing and/or walking, sitting, stooping, or kneeling

Compensation:

Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.

An Equal Opportunity Employer - M/F/D/V
Schedule: M-F, 9 am-5 pm. Some Evenings required

Job Type: Full-time

Benefits: