Overview
Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.
Responsibilities
CUSTOMER SERVICE
- Ensures total customer satisfaction through understanding of customer expectations,
proactive problem identification/resolution, and maximizing opportunities to build
relationships.
MAIL/PACKAGES/POUCHES
- Receive, sort, and deliver all incoming mail & packages according to assigned floors and
within established time frames.
- Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with
postal regulations.
- Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if
applicable)
- Package and process outgoing overnight items, i.e., Federal Express, UPS, etc., to meet
client and vendor deadlines. Log and deliver incoming overnight packages within
established time frames.
- Log outgoing and incoming items as required and review for accuracy/completeness.
SUPPLIES/COPYING/FAXING/ADMINISTRATION
- Organize and distribute supplies to client employees as detailed in job requests. Verify and
log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and
keep supply area neat (inclusive of convenience copiers)
- Handle items for distribution to a segment of or all of client employees, affiliates, dealers,
etc.
- Estimate runtime on the small to medium photocopy jobs. Check all copies produced for
quality and accuracy. Produce bound copies of work when requested. Deliver and pick up
copy jobs.
- May provide minor maintenance of photocopy machine such as solving paper jams, placing
service calls and routine cleanings.
- Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs
of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer
for client charge back. Generate activity reports, confirmation reports, and call the receiver
to confirm receipt as necessary.
- Prepare monthly production and volume reports in order to measure productivity and
prepare billing charges.
- Performs other administrative duties from inserting, copying and photocopying to faxing as
needed.
May possibly perform any of the following functions at the direction of the Site Manager:
- Set up and maintain client’s kitchen areas and conference rooms, order food and make
coffee.
- Provide reception work such as answering telephones, taking messages and greeting
visitors.
- Move boxes, supplies or furniture; replace light bulbs.
- Prepare outgoing items for shipping.
- Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site.
- Additional duties as assigned.
Qualifications
- High school Diploma or equivalent
- 0–1-year experience working in a mailroom or professional office environment.
- Some knowledge of metering, weighting, logging and other shipping procedures preferred.
- Some computer skills preferred.
- Ability to perform routine functions of most of the various equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding etc.)
- Excellent customer service, professional attitude and appearance are a must.
- Ability to work overtime & meet deadlines.
PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS
- Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking.
- May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs.
- May occasionally lift up to 50 lbs.
- Frequent use of hand and foot controls
- May occasionally need to climb stairs.
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
