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Proprietor-Custodial

Disney • Lake Buena Vista, FL, US • 2m ago

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Job ID

10097525

Location

Lake Buena Vista, Florida, United States

Business

Walt Disney World Resort

Date posted

Aug. 13, 2024

Job Summary:

“We make magic.” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits within our Parks and create the never-before-seen! The Custodial team is at the bedrock of our company history serving as the can-do team that impacts the success of virtually every other line of business

As the Proprietor, Third Shift Custodial you will lead the nightly Custodial operation and Leadership functions with a critical focus on fostering an inclusive environment supporting the delivery of the Five Keys Basics and modeling the Disney Leader Basics. In this role you will serve as both a leader and teacher of excellence in safety, courtesy, show, efficiency, and inclusion to Cast at all levels. You will drive a culture of safety and support, to achieve and sustain the vision that inspires exceptional cleanliness and client service.

What You Will Do

Have accountability for the development and implementation of Custodial standards that focus on safety, innovation, world class results, and superior financial outcomes
Develop and execute a strategy-oriented operating plan focused on innovation and continuous improvement
Inspire, educate and hold leaders accountable to be an active participant in an immersive experience
Motivate our Cast to create legendary service
Be responsible for building the Custodial brand both within the Park and across the Property
Drive enhanced financial, Guest, and Cast results for your area with a focus on excellence, efficiency and optimization
Interpret and apply metrics and operational indicators to motivate and enhance results
Partner with teams to support project execution and integration; verify scope of work, operational impact, readiness and contingency planning
Oversee budgets, labor management, and actively contribute to the preparation of the annual operating, 5-year investment strategy and capital plans
Serve as a change agent, taking calculated risks to integrate processes, remove barriers and align performance goals
Support and lead a diverse team of entry-level leaders and hourly teams
Conduct Cast forums and take action on items discussed

Required Qualifications & Skills

Proven fiscal acumen to drive enhanced financial, Guest, and Cast results with a focus on 100% excellence, efficiency, and optimization
Ability to make transformational change quickly to increase organizational agility, while constantly balancing competing priorities and unplanned day-to-day situations
Exhibit a visible, Leadership commitment and model Leadership competencies and behaviors
Demonstrate increased focus to bolster the roles of Trainers and Coordinators within the business
Commitment to diversity and encourage an inclusive work environment that supports workforce diversity and diverse perspectives
Proven ability to drive, manage, and deliver on projects and initiatives within a matrix organization
Ability to collaborate and influence key partners in order to achieve their commitment, accountability for results while preserving the end-to-end Guest experience and maintaining strong relationships
Demonstrate strong organizational, time management, and written and verbal skills

Preferred Qualifications

2+ years of experience leading a team of salaried leaders
Leadership experience overseeing a high-volume Custodial and/or Housekeeping location with direct reports
Experience leading a team of unionized workers
Fluency in multiple languages, such as Haitian Creole, Spanish and French

Education

High school diploma or equivalent

Preferred Education

Bachelor’s degree

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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