SALARY: $75,000.00 BASE PLUS COMMISSION
The Mitigation Manager oversees all aspects of assigned restoration projects and assigned Production/Mitigation crews. This individual must have the ability to estimate and use Xactimate software proficiently. Their responsibilities are centered around customer satisfaction, revenue growth, profit growth, management development, and staff development. This front-line management position leads their team to operational excellence.
Primary Responsibilities:
- Manage the customer experience and overall customer satisfaction.
- Estimate mitigation damage using Xactimate and imaging software.
- Manage the client experience and overall client satisfaction.
- Provide priority response to potential customers.
- Develop scope of work for projects and submit estimates.
- Negotiate customer and/or client approval of project scope and estimate.
- Schedule crews and resources to provide service on active projects.
- Coordinate and oversee Restoration services with crews and subcontractors.
- Document and/or review job file to support the services provided.
- Maintain communication with internal and external stakeholders.
- Manage Production/Restoration expenses.
- Manage equipment and materials (assets).
- Follow and oversee safe work practices and adherence to safety and risk management guidelines.
- Train Production/Mitigation personnel.
- Recruit Production/Mitigation personnel.
- Manage Production/Mitigation personnel.
- Continued development of leadership and management skills, as well as restoration expertise.
- Other tasks/duties as required by employer.
Education and Experience Requirements:
- High School Diploma/GED required, associate or bachelor’s degree strongly preferred.
- Industry certifications strongly preferred.
- Minimum 3 years of experience in operations.
- Minimum 1 year management and/or supervisory experience.
- Strong interpersonal skills, leadership skills, and management skills.
- Effective written and oral communication skills
- Experience in cleaning, restoration, or construction preferred.
Physical and Work Environment Requirements:
This is a management position occasionally working in an office environment; however, frequent field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.
While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.
Normal Working Hours, Additional Working Hours and Travel Requirements:
This is a full-time position working 7:00 a.m. – 5:00 p.m., Monday – Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.
#INDR
Job Type: Full-time
Pay: $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
Experience:
- working for a fire water damage restoration company: 3 years (Required)
- running and managing fire and water losses: 3 years (Required)
- running mitigation crews and managing projects: 3 years (Required)
- Xactimate estimating software: 3 years (Required)
Work Location: In person
