RESPONSIBILITIES
According to company policies, procedures and standards:
* Adhere to room cleaning and stocking checklist guidelines
* Vacuuming, sweeping and/or mopping floors
* Dusting, brushing, polishing and vacuuming furniture
* Dusting and cleaning room decorations, appliances and structural surfaces (eg wall fixtures, window sills, vents)
* Changing linen and making beds according to procedures
* Cleaning and disinfecting showers, tubs, sinks and bathroom items
* Removing used guest amenities and trash
* Replenishing guest amenities and supplies
* Checking for damaged linens
* Reporting lost and found articles, maintenance problems, special room problems and damage in rooms to a supervisor
* Maintaining storage rooms and work buckets
* Moving soiled linens and towels from guest rooms to laundry quickly
* Punch room status on computer as cleaning completed
* Inspect and report room damage or maintenance problems to supervisor immediately
* Report any unusual activity to supervisor/management
* Report items left by guest to front desk immediately
* Advise supervisor/management of any outstanding Do Not Disturb rooms at 1pm
* Providing information to guests about hotel services, facilities, amenities or local attractions
* Respond to special guest requests or complaints such as extra pillows, etc.
* Assist other staff as needed
SERVICE
* Basic knowledge of hotel: location of guest rooms, services, etc.
* Always professional, polite and courteous when around or approached by guests or staff
* Always knocks and calls out before entering guest room
* Maintains a clean working environment at all times
* Resolves or refers guest complaints to management
* Be alert to guest needs
POLICIES & PROCEDURES
* Adheres to company policies and procedures as outlined in the Employee Handbook, training manuals, training sessions, property signage and state and federal laws and regulations
* Adheres to company’s attire and grooming requirements at all times
* Punctual for assigned work shift and meetings
* Attendance as scheduled.
* Knowledgeable on company policies & procedures
* Observes company policies and legal requirements related to Safety & Health, Disaster Preparedness and Fire Evacuation in the workplace
* Reports deficiencies in a timely manner to appropriate manager or staff
* Attends company meetings and training sessions as required
* Responds to “on-call” situations
TEAMWORK
* Performs extra duties as assigned
* Full cooperation with supervisors
* Good team-work and cooperation with supervisors and staff
* Maintains good positive working attitude when performing duties
MINIMUM QUALIFICATIONS
* Minimum 2-5 years related job experience preferred
* Ability to communicate effectively with guests, management and staff both verbally and in writing
* Excellent organizational abilities
* Able to work a flexible schedule, including weekends and holidays
* Basic familiarity with computer
* Basic fluency in English. Fluency in other languages a plus but not required.
* Exert physical effort in transporting up to 25 pounds.
* Ability to use hospitality-related equipment (computers, vacuums, etc.)
* Ability to do repetitive physical movements including walking, climbing stairs, bending, lifting, squatting, etc. is required by position
* Must have dependable transportation to/from work
We are an Equal Opportunity Employer without regard to race, color, national origin, religion, sex, age, marital status, disability, or any other protected status
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Shift:
Ability to Relocate:
- Ballard, CA 93463: Relocate before starting work (Required)
Work Location: In person