Are you high-energy, fast paced, team oriented, friendly and looking to work for a company that understands the number #1 asset of any business is it’s “Team”? Our company has a passion to do what’s right for our team and our customer in a positive upbeat atmosphere and culture. We are a fast-growing company looking to hire the right individuals that want to work hard in a team atmosphere and grow within a company culture they are excited to be part of.
The Client Care Coordinator will be responsible for creating a positive client experience by providing a superior level of customer service to Couture clients, prospective clients & guests.
Essential Duties & Responsibilities
- Greet clients, prospective clients & guests, providing exceptional customer service
- Handle all front desk related activities including but not limited to:
- Answer phones in a friendly manner & assist caller with a variety of questions
- Check clients in & out of the system
- Schedule & confirm appointments
- New member sign-up, member transfers & member cancellations
- Take prospective clients on tours
- Work at Couture med spa events, as needed * Consult with clients regarding their goals & educate them on available treatment options (A couture provider will provide final treatment recommendation &plans)
- Facilitate needed updates to member’s accounts
- Assist providers
- Take before & after photos of clients
- Take medical histories & review for completion
- Chart client treatments & settings
- Treat clients with devices as allowed per state law that don’t require specialized licenses * Respond to member questions and concerns in a timely & professional manner & elevate to management as needed
- Provide administrative & clinical support to ensure efficient operations
- Prep for treatment
- Cleaning and disinfect rooms before, after, & between clients,
- Assist in maintaining the neatness & cleanliness of the spa
- Disposing of contaminated supplies
Qualifications/Requirements
- Customer service experience
- Enjoy working in a team environment
- Basic computer proficiency
- A passion for the aesthetics industry
- Upbeat & positive attitude!
- Punctuality & reliability is a must
- Exceptional customer service skills; able to interact in a positive & professional way with clients & co-workers, exceeding the member’s expectations
- Strong listener with the ability to empathize & problem solve
- Demonstrate diplomacy in all interactions while using appropriate behavior & language
- High School diploma/GED equivalent required
- Must be 18 years of age or older
Physical Demands
- Requires long period of standing & walking during shift
- Continual talking in person or on the phone during shift
- Must be able to occasionally lift to 25 lbs.
- Will occasionally encounter toxic chemicals used in medical treatment
The starting pay for this full-time position is $11 an hour with the option to participate in the company health insurance plan with company contribution (we also offer a Telemed plan for full time employees at a zero-dollar cost to the employee, 100% couture cost, & $25K of life insurance at no cost to the employee.
Job Type: Full-time
Salary: $11.00 /hour
Job Type: Full-time
Pay: $12.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
