Job Summary

This is a hybrid role that combines both security and bookseller responsibilities. Ideal candidates will possess a combination of strong people skills and well-developed conflict resolution skills. This position is primarily a Security Specialist and secondarily a bookseller. This position will perform bookseller duties as outlined below when not engaged in security-related duties.

Security Specialist Duties/Responsibilities:

Under the direction of the Colfax Store Manager, the Security Specialist is responsible for maintaining a safe and welcoming environment for all customers and employees.

Help create a positive shopping experience and a safe work environment by providing a visible presence in public areas to promote positive interactions and minimize problematic behaviors.

Monitor the retail floors and respond appropriately to environmental cues by:
- Conducting both regular and random walkthroughs throughout the retail store
- Watching for irregular or unusual behaviors and conditions that may lead to security or safety concerns
- Enforcing community rules of conduct in a calm and professional manner
- Responding to incidents and critical situations in a calm, problem-solving manner
Help prevent loss by learning:
- Common shoplifting techniques and methods
- How to identify suspicious behavior
- Which merchandise is frequently targeted for theft
- How to intervene in suspected shoplifting based on store protocols
Follow store protocols for dealing with conflicts, problematic behaviors, and shoplifting
Accurately and thoroughly document any incidents of suspected or confirmed theft, including detailed descriptions of individuals involved, items taken, and the time and location of the incident.
Collaborate with management and law enforcement as needed.
Keep in mind at all times that this is a hands-off position. No one, without exception, may be touched, detained, or followed outside the premises unless necessary to prevent injury or loss of life.

Required Skills/Abilities:

The Security Specialist component of this role is ideal for people who are comfortable interacting with diverse sectors of the community, able to function effectively in stressful situations, and are skillful at conflict de-escalation and resolution. Required skills and abilities include:

Strong customer service skills and ability to interact professionally with diverse range of individuals and situations, including:
- Ability to recognize and respond to customer, employee, and visitor needs
- Ability to treat people with respect
Strong environmental awareness, including:
- Strong observation skills
- Ability to recognize safety and security needs in the store and respond appropriately
- Ability to assess and respond to critical situations quickly and effectively
- Ability to maintain a calm and competent demeanor during stressful situations

Effective problem-solving and conflict resolution skills, including:
- Effective verbal communication skills
- De-escalation skills including the ability to de-escalate situations before they become hostile or unsafe
- Excellent judgment and discretion
- Ability to approach problem-solving from a variety of perspectives
Ability to write accurate and concise incident reports as needed
Willingness to take on a wide variety of security-related tasks as needed

Qualifications:

Must be at least 21 years of age
Must be interested in creating and maintaining a safe and welcoming store environment
Must have the experience and willingness needed to diffuse and deescalate conflict situations
Must have demonstrable problem solving skills
Must exhibit a confident, calm and competent demeanor in interactions with others
Must have at least one year of work experience in a retail, customer service, or related environment.

Physical Requirements:

Ability to walk, stand, and sit for as long as needed to successfully fulfill tasks
Ability to interact verbally with customers, team members, store visitors, and others who come onto the premises

Bookseller Duties/Responsibilities:

Booksellers are the heart of our bookstores. Under the direction of the Book Store Manager and Retail Managers, Booksellers sell books and other merchandise to customers while providing exceptional customer service that keeps customers coming back to our stores. In addition, Booksellers perform a variety of tasks needed for the effective and profitable operation of the bookstore.

Serve customers in person or by phone by providing assistance in finding books and merchandise, researching book requests, making book recommendations, placing orders, and preparing books for customer pick-up or shipping.
Consistently deliver a unique customer experience by providing exceptional customer service.
Process sales transactions using POS system.
Shelve and straighten books.
Perform general section maintenance and cleaning.
Other duties as assigned by the Store Manager or Retail Managers.

Required Skills/Abilities

Excellent customer service skills, including
- Ability to hand-sell
- Ability to maintain a pleasant, helpful, and professional manner during customer interactions
- Ability to communicate effectively with customers in person and by phone
Computer Skills:
- Basic computer skills with the ability to perform basic tasks on a computer such as typing at a reasonable speed, using email, opening and closing apps and other software, searching for information
- Ability to learn to use company computer systems and tools effectively within a reasonable time period, including iMerchant and Webstore
Teamwork
-ability to function effectively in a team environment, including working cooperatively and communicating effectively with team members
Change management skillsability to adapt to workplace changes and to work effectively in an evolving retail environment.
Ability and willingness to perform a variety of tasks
Strong work ethicmust be able to work productively without close supervision
Punctuality and reliable attendance are essential job responsibilities in this role

Required Education and Experience:

Being well-read in one or more book genres is desirable.
At least one year of retail or customer service experience is preferred.

Physical Requirements

Constantly Required:
- Standing/walking (70% of the time or more)
- Lifting books
- Ability to interact verbally with customers, team members, store visitors, and others who come onto the premises
Sometimes Required:
- Pushing/pulling carts of books and merchandise
- Kneeling, crouching, reaching

Hours:

Time off is limited during the retail holiday season and may be subject to the employee finding replacement shift coverage.

Salary

$19.29/hour. This is an hourly non-exempt position.

Posting Duration

This position will be posted internally and externally from 6-17-2024 to 6-30-2024.

Benefits for Full-time Employees

Medical insurance: (Kaiser High Deductible and HMO plans)
Vision (EyeMed)
Dental benefits (United Concordia and Beta plans)
Paid sick leave under Colorado’s Healthy Families and Workplaces Act (HFWA) and the Colorado Family and Medical Leave Insurance (FAMLI) programs.
401(k) plan
Employee discount
Reduced cost EcoPass
PTO (starts accruing upon hire but cannot be used for 6 months
These benefits are subject to change

Location

2526 E Colfax, Denver CO

Work Environment

Book dust is always present in bookstores.

Equal Opportunity Employer

Tattered Cover Book Store is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Tattered Cover jobs

Security Specialist & Bookseller