Job Details

Description

Position Title: Laundry Supervisor

Reports To: Executive Housekeeper and Housekeeping Manager

Supervises: Laundry Attendants

Summary Of Position

Manages the day-lo-day operation of the Laundry Department, supervises Laundry Department Personnel.

Key Responsibilities And Performance/Behaviors

Ability
Can explain and demonstrate Hospitality Behaviors and Performance Standards.
Understands where to get the information needed to complete tasks to standard.
Can explain and demonstrate technical skills used to complete tasks to standard.
Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard.
Understands how to take ownership of problems and solve them when solutions may not be available.
Can explain how to request help from others when needed to complete task or goal.
Has complete knowledge and can tell others of IMGR&C products and services.
Provide guests with directions or other venue information. Act upon all comments/complaints in a prompt, professional and friendly manner.
Performance
Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOP’s and task lists.
Responds to obstacles; finds new ways to reach desired end results.
In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
Responds to change by quickly applying talent and skills in a positive way to succeed.
Supports achievement of Quality Goal; “Do it right the first time.”
Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
Makes suggestions to improve performance.
Behavior
Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, Customer Recovery Skills).
Approaches all activities with enthusiasm and encourages enthusiasm from others.
Chooses a positive approach in all situations.
Respects individuality of others; continues to communicate in order to work together.
Speaks positively about guests, other team members and our business in all situations on and off property.
Treats other with respect in all situations.
Service
Serves others.
Identifies and can communicate needs of guests and others.
Takes quick action to serve others in a way that meets/exceeds their needs.
Identifies ways to improve individual or team’s service to others.
Provides service outside job responsibilities if needed to help resort succeed.
Takes ownership of guest problem(s) until it is solved.
Professionalism
Meets IMGR&C Appearance standards.
Professionally supports IMGR&C reputation and image in all situations, on and off property.
Attendance
Meets IMG&C policy for attendance.
Informs supervisor of future absence as far in advance as possible.
Required to work all Marketing Special Events and Concerts.
Communication
Provides information others need to succeed, in time for them to use it.
Shares with next shift the information needed for them to succeed.
Listens to others without interruption; acts on their feedback when possible.
Asks questions to better understand expectations of others.
Reports all guest complaints and compliments to Supervisor or Manager.
Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Team Work
Puts Success of team ahead of personal success.
Helps other team members succeed without being asked.
Takes action to resolve conflict between individuals.
Helps other departments achieve success.
Reports ideas to increase team success and guest satisfaction to Supervisor or Manager.
Does whatever is necessary to help department and resort success.
Contributes ideas that support progress and success at shift, team and departmental meetings.
Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:
Schedules all laundry department personnel on a weekly basis, ensures proper coverage of all services with maximum quality customer service and maximum efficiency at all times;
Handles any customer conflicts when they arise while maintaining quality customer service at all times:
Develops and maintains good working relationships with vendor for supplies when needed and
contracts for these supplies at the lowest possible costs:
Trains and supervises all personnel involved in the laundry department;
Perform Performance Appraisals and coaches team members;
Identifies which cleaning products are most effective and economical and control the usage of products;
Orders and or requisitions all laundry supplies through set accounting procedures for the hotel:
Keep records of accounts for all laundry business:
Maintains stock levels and informs Executive Housekeeper and Laundry Manager when their stocks have become less than par levels established;
Makes sure that laundry needs, from other departments are met on a timely basis;
Establishes and carries out maintenance programs for all laundry equipment on a regular scheduled basis:
Conducts monthly safety meetings and training for the laundry team members
Communicates with other departments to ensure smooth operation within the hotel:
Performs other task as assigned.
Supervisory Responsibilities

Supervises Laundry Attendants.

Education and/or Experience Requirements

Meets IMGR&C Values that are reflected in the letters A-P-A-C-H-E, Accountability, Productivity, Acceptance, Communication, Hospitality, and Enthusiasm. Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Treats others with respect in all situations. Works in collaboration with other Team Members to achieve event goals, exemplifies teamwork.

High school diploma or general education degree (GED); or six months to one year job-related experience and/or training; or equivalent combination of education and experience may be substituted. Mescalero Apache Tribal preference: bicultural experience preferred.
Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential duties of this position.

While performing the duties of this position, the team member is frequently required to stand, walk, use hands, to finger, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk or hear. Must be able to use hand held communications devices. The team member must occasionally lift and/or move up to 50 pounds. The team member must be able to stand for several hours.

Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke-filled environment. The team member may be exposed to biohazardous fluids such as blood and other body fluids. The team member may be exposed to hostile environments with guest. May be subject to high stress environments.

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