JOB TITLE:
Supervisor – Burris
DEPARTMENT:
Operations Department
REPORTS TO:
Safety Coordinator & Director of Operations
JOB TYPE:
Full-Time
COMPANY OVERVIEW:
Diversified Building Services, LLC (DBS) is a Connecticut-based, state-certified small/minority woman-owned business enterprise providing high-quality janitorial services for over three decades. With over 1,000 employees, DBS offers extensive client retention through consistent service delivery an immediate response to issues. Our commitment to safety, effective communication, and client satisfaction sets us apart in the service industry. Join our team and help us maintain the highest standards of service quality and safety in general cleaning.
JOB SUMMARY:
We are seeking a proactive and detail-oriented Supervisor to join our team in New Haven County, CT. This position will oversee the sanitation and operations of a logistics warehouse. The ideal candidate will work closely with the Safety Coordinator to coordinate service operations, build and maintain strong client and internal relationships, oversee training programs, conduct inspections, and ensure that the highest standards of service and safety are consistently upheld across the facility. You will be responsible for managing day-to-day operations, effectively implementing management decisions within your area of responsibility, and focusing on key operational priorities. As this facility operates 24/7, this role demands flexibility, adaptability, and the ability to work effectively in a fast-paced, dynamic environment. The successful candidate must be able to manage changing priorities and ensure smooth operations at all times.
KEY RESPONSIBILITIES:
· Operational
- Compile and submit detailed weekly reports on operational performance, including staff attendance, supply usage, and any issues that arise.
- Manage work schedules, inventory of cleaning supplies, timesheets, utilities, sick days, and hiring processes. Ensure smooth operations, coordinate with clients for compliance with safety standards, and oversee accurate timekeeping for payroll.
- Conduct regular inspections of work areas to ensure they meet or exceed cleanliness and sanitation standards. Document findings and implement corrective actions as necessary.
- Conduct on-site inspections to verify compliance with customer needs and address any concerns promptly.
- Enforce and update company policies to maintain a clean, safe, and compliant work environment. Maintain detailed records of cleaning schedules, procedures, and safety protocols. Regularly update and improve standard operating procedures (SOPs) and work instructions.
- Conduct audits to ensure compliance with FDA and other relevant regulations. Implement corrective measures based on audit results and use reporting tools to track and report operational improvements to upper management.
- Identify and address the root causes of operational issues, applying root cause analysis techniques and ensuring preventive measures are in place to avoid recurrence.
- Prepare and submit comprehensive performance reports to upper management, detailing achievements, challenges, and plans for improvement.
- Perform other projects and related duties as assigned by management to contribute to the overall success and efficiency of the operation.
· Training & Development
- Train employees in effective cleaning techniques, proper use of equipment, and adherence to safety protocols. Conduct regular refresher sessions to keep staff updated on new methods and regulations
- Conduct safety training for all employees, including new hire orientation and ongoing safety training, to ensure a safe and compliant workplace
- Set clear performance goals for employees and provide constructive feedback and coaching to help them meet these goals.
- Oversee the recruitment process, from attracting candidates to onboarding new hires. Ensure they are properly integrated into the team and provide necessary training.
- Facilitate continuous learning and development opportunities to enhance employee skills and operational efficiency.
· Workplace, Environment, Client Relationships
- Monitor inventory levels of supplies and equipment, coordinating with suppliers or customers to place orders as needed.
- Maintain accurate records of service activities and drive continuous improvement in operational efficiency.
- Respond to urgent service needs and provide hands-on support where required
- Build and maintain strong client and internal relationships to ensure operational success and high service quality.
- Address and resolve operational issues promptly and efficiently, ensuring smooth transitions when starting services in new facilities.
- Facilitate effective communication between supervisors, staff, and the Area Manager, ensuring that everyone is aligned with the company's objectives and client expectations.
KEY COMPETENCIES:
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
- Communication Skills: Excellent verbal and written communication abilities.
- Problem-Solving: Strong problem-solving abilities and a solution-focused mindset.
- Interpersonal Skills: Ability to build and maintain client and internal relationships.
- Adaptability: Flexibility to adapt to changing priorities and work environments.
- Attention to Detail: High level of accuracy and attention to detail in tasks.
- Client Focused: Strong commitment to client satisfaction and service excellence.
- Leadership: Demonstrated leadership skills with the ability to guide and motivate teams.
- Teamwork: Ability to work independently and collaboratively as part of a team.
KEY QUALIFICATIONS
- High school diploma or equivalent required.
- College education or equivalent strongly preferred.
- Previous experience in the service industry, particularly in custodial and janitorial services, or facilities management is highly desirable.
- Bilingual in Spanish and English is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and leadership abilities.
- Proficiency in MS Office (Word, Excel, Outlook).
- Strong problem-solving abilities with a solution-focused approach.
- Ability to build and maintain effective client and internal relationships.
- Ability to lift and carry up to 50 pounds.
Job Type: Full-time
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Janitorial: 1 year (Preferred)
Language:
- English (Required)
- Spanish (Required)
Ability to Relocate:
- Rocky Hill, CT 06067: Relocate before starting work (Required)
Work Location: In person
