MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories. At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 80 countries.
Our team is made up of people of 112 nationalities. In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.
We will be expanding into the Northwest Market and looking to build a team and be apart of opening our newest locations in the US!
The Northwest District Manager will be based out of San Fransico. This position will oversee stores in: Northern California, Oregon, and Washington.
MISSION
Ensure an increase in the sales of the stores in the area through different actions, according to the market strategy, by guaranteeing an exceptional customer experience, optimizing the product management and achieving the maximum potential of all the teams.
BUSINESS MANAGEMENT
· Create a plan to ensure sales objectives are implemented and reached in the stores, training and empowering the management teams.
· Ensure that the mission, vision and standards of the company are understood, embraced and implemented by all the teams.
· Analyze and review the objectives, Key Performance Indicators (KPI), general expenses and P&L accounts of all the stores to make them profitable and ensure the fulfilment of the budgeted targets.
· Carry out a commercial analysis of the area (prices, campaigns, product changes of the competition, ...) and detect the needs and expectations of the customer in order to implement actions that attract them and promote loyalty by making their experience with us both excellent and memorable.
· Manage and support the implementation of all processes related to operational projects such as Omnichannel retailing, RFID, logistics, etc.
· Ensure all stores have all the necessary technological tools (ZEBRA, IPAD/TABLET, mobile phones, laptop, ...) and that these are used efficiently.
· Manage external service contracts, supplier searches, negotiation… (cleaning, security, …).
· Ensure MANGO guidelines and procedures are implemented both in its own stores and in franchises.
PRODUCT AND MERCHANDISING
· Review the product needs of the stores and ensure that proper replenishment is performed to maintain profitability.
· Ensure that all merchandising guidelines are implemented and executed in accordance with the requirements of the company: must-haves, merchandising cards, styling book, etc., as well as the image of the store in terms of replenishment, order, arrangement of furniture, cleaning, lighting and all aspects of maintenance in general.
· Know the best-sellers reports and support the teams with the analysis, facilitating product transfers between stores, properly managing requests for PICOS, blocking/unblocking and other actions that help increase sales in stores.
· Communicate to your Regional Manager and your Product Manager the changes made by the competition in their prices and products.
· Contribute new ideas that help increase sales in stores.
· Optimize the sales area by analyzing and calculating profitability (rotation report, sales ranking, etc.).
PEOPLE MANAGEMENT
· Transmit the culture, the values of the company and the passion for fashion to the store teams, being a role model in terms of motivation and commitment.
· Lead by example through constant, clear and honest communication and a positive attitude.
· Encourage "best practices" and promotes cross-communication among the members of the team.
· Collaborate with the People department in the management and development of teams: recruiting, onboarding, performance, development, compensation, training, employee care, motivation, detecting potential, H&S and employment.
· Detect potential and talent in the store management teams and take responsibility for their training and development to turn them into A players.
· Provide feedback to the teams on a regular basis on their work, promoting their talent and development, and create an action plan if necessary, to follow up on them.
· Identify future successors and encourage their development to always have a replacement ready to take up key positions.
· Provide feedback to their direct manager on a regular basis about their leadership style, adopting the two-way and transparent communication promoted by the company.
· Determine the FTEs that each of their stores must have in order for them to be profitable, productive and efficient, guaranteeing adequate planning of working hours according to the budget.
· Ensure that the personal and professional image of the team is in accordance with MANGO standards.
· Responsibility for the correct implementation of and compliance with the H&S regulations by the management teams in the stores.
CUSTOMER EXPERIENCE AND OMNICHANNEL RETAILING
· Support and promote the digital transformation of physical stores.
· Ensure the data collection of our customers in order to identify them, retain them and adapt to their needs to improve sales.
· Facilitate the development of the pilot/PoC and the implementation of improvements in the customer experience and new store concepts, providing feedback and ideas for improvement.
· Guarantee that customer satisfaction levels reach and/or exceed the targets set by the Company (mystery shopper, satisfaction surveys, etc.).
· Maintain a unique MANGO image and customer experience and collaborate in the communication aspects that ensure consistency within the loyalty program, the campaign plan, and the management of social media and blogs.
REQUIREMENTS
· Minimum 3+ years of relevant experience as a Multi-unit leader in the Retail space
· Minimum 6+ years of experience as a Store Manager
· Proven leadership skills in managing and motivating store managers and staff
· Ability to build and lead a high-performing team
· An understanding of sales and marketing principles to drive strategic profitability
· Analytical mindset to assess store performance metrics and develop strategic plans for improvement
· 75% travel required to visit stores within district regularly
REPORTING LINE
· Reports to: Regional Manager
· Direct reports: Store Managers
WHAT MAKES US SPECIAL?
· As a member of the Mango team, you’ll get a 40% discount on all our lines, so that you’ll always be wearing the latest!
· Insurance Benefit: You only pay a % of the value!
· 401(K) Pension Plan
· Holidays + Wellness Days
· Vacation Days
· Monthly Commuter Benefits
· Bonus and/or Commission paid quarterly
· At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
· Think big! Mango offers you international opportunities in over 115 markets for you to broaden your horizons and grow with us globally.
You got it?
We like you!
