Housekeeping Supervisor

Northgate Resorts • Part-time • Williamsport, MD, US • $15 - $16 / hour • 3w ago

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the Nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Housekeeping Supervisor (age 18+) is responsible for managing the daily operations of our housekeeping department. This is a PART TIME position and reports to the Guest Relations Manager.

Duties & Responsibilities

Clean cabins, restrooms, and other areas
Inspect cabins and other facilities to ensure cleaning standards are met
Maintain inventory of housekeeping supplies and equipment
Maintain SDS and inventory for all chemicals
Complete required reports on a timely basis
Schedule staff, monitor payroll and maintain compliance with labor budget
Collaborate with park and home office departments
Serve as the park’s Manager on Duty on a rotating basis
Coordinate and oversee various projects from start to finish
Respond to guest inquiries using the company’s service recovery guidelines
Utilize and learn reservation system for daily planning
Participate in other projects and activities as assigned

Education/Training/Experience

Housekeeping experience required
Experience in customer service, hospitality, and management preferred

Qualifications/Requirements

Basic computer skills
Strong organizational, motivational, and leadership skills
Excellent communication, customer service, and problem-solving skills
Strong attention to detail, speed, and accuracy
Ability to multi-task and work in a fast-paced environment
Strong work ethic and a positive attitude
Required to work nights, weekends, and holidays
Work with minimal supervision
Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

Essential Physical Demands

Able to lift up to 50 lbs
Must be able to remain in a stationary position
Regularly move throughout the park
Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
Constant exposure to outside weather conditions

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.