The Night Auditor will oversee nightly operations, including auditing reports, managing guest ineractions, and ensuring accurate financial records. Responsibilities encompass reservations, customer service, and maintaining a secure environment, with a focus on anticipating and meeting guest needs.
Team Member Responsibilities:
- Act as Manager on Duty in the absence of the Management.
- Run audit reports/journals from the front office system, POS and computer.
- Input into the front office system revenue/expenses/allowances to generate the daily reports such as the guest ledger summary
- Balance all revenue settlement accounts nightly, maintain files and reset the system for next day operations.
- Engage all residents with an upbeat can-do attitude
- Responsible for completing daily shift reports.
- Responsible for accurate and timely information passed on to the next shift.
- Coordinating resident move-in and move-out materials
- Introduce property services and amenities to new arrivals and follow up with a warm call once the resident has settled into their suite.
- Creating and maintaining reservations in the system.
- Auditing reservations to ensure reservation accuracy and all residents’ requests are in order to their arrival.
- Answering outside phone calls and directing to the appropriate
- Promoting, selling and upselling the AKA brand to potential guests.
- Call, confirm and customize all resident reservation requests to exceed residents expectations during their stay
- Follow up with guests on housekeeping and/or maintenance requests once they have been completed
- Assist guests whenever possible (i.e. making dinner reservations, creating guidelines to local tourist attraction activities, contacting car service/taxi, etc.)
- Handling, logging, and communicating delivery of packages
- General knowledge of local dining, entertainment, and historical options
- Handle incoming calls for resident transfer, reservations, on-site management team.
- Provide a thorough and professional introduction to incoming leads via walk-in, referrals, etc.
- Provide a property tour and show room introductions.
- Relationship building with new and existing clients
- Maintains guest confidence by maintaining service levels; garnering “repeat” visits
- Maintains a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
- Enhances property reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to role accomplishments.
- Anticipate the needs of Guests and respond promptly and professional
- Other duties as assigned.
Desired Skills:
- Minimum of one to two years of Guest Service experience preferred.
- Demonstrated strong guest service skills.
- Demonstrated problem solving and decision-making skills.
- Demonstrated energetic, self-motivating and a “can do” positive attitude.
- Proficiency in English (written and oral).
Required Qualifications:
- High school degree or equivalent.
- Ability to be flexible with work schedule including nights, weekends and holidays.
- Meticulous attention to detail
- Skills Needed: Motivational, verbal communication, written communication and manageability.
Physical Requirements:
- Must be able to lift up to 15 lbs.
- Sits, stands, bends, stretches, lifts items and moves intermittently during working hours.
Our Team Members enjoy very generous PTO; Health; Dental; Vision benefit plans and 401(k) with Company match. We recognize and promote top performers because we know that our success is due to your achievements.
AKA Hotels + Hotel Residences is a part of Korman Communities, a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. AKA Hotels provide short stay accommodations with a high‐quality, livable experience.
About Hotel AKA Washington Circle
Hotel AKA Washington Circle is a welcome new addition to the vibrant Foggy Bottom/West End neighborhood in downtown Washington, DC. Conveniently located on Washington Circle and directly across from the Foggy Bottom Metro station this newly transformed boutique hotel is just steps from The George Washington University Campus, The George Washington University Hospital, The World Bank, IMF and a 15-minute walk to Georgetown. The National Mall, Kennedy Center, European Union US Headquarters, and several embassies and law firms are also located within walking distance from the property.
Hotel AKA Washington Circle features newly designed, luxury accommodations perfect for both short and long-term stays, including contemporary guestrooms and spacious one- and two-bedroom suites and penthouses and many with terraces as well as a full kitchen or kitchenette in many guestrooms. Spectacular hotel amenities will include a welcoming lobby lounge, Technogym Fitness Center, Executive Conference Room with AV capabilities, private cinema, and brand-new restaurant from the James Beard award winner, Ellen Yin.
Job Type: Full-time
Pay: $26.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Overnight shift
Work Location: In person
