Krispy Kreme Assistant Manager

WKS Restaurant Group • Full-time • Arizona, United States, US • 2w ago

Overview Of Position

They work to exceed customer expectations, foster an ethic of teamwork, develop staff members’ abilities and competencies, and achieve the financial objectives established for their assigned location. Their long-term objective is to develop their own skills towards becoming a General Manager.

Principal Duties And Responsibilities

Customer Service

Serve as a role model for customer-first behaviors according to company standards
Build a team of customer-focused employees through coaching and measurement
Handle difficult customer situations professionally
Handle any customer complaints/concerns
Respond to customer inquiries on a timely basis
Ensure all products meet Krispy Kreme quality standards

Sales

Direct and manage store sales efforts, which may include Hot Light times, DSD promotions, retail sales, fundraising, up-selling, and route sales
Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals

Production

Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance
Understand and implement store quality control procedures, including standards
Coordinate production schedules to meet customer demands and minimize labor hours
Inspect, troubleshoot, and assess any production or equipment problems

Safety and Sanitation

Demonstrate safety consciousness and promote store safety, e.g. shoes, floor cones, MVR’s, etc.
Maintain a high level of store sanitation and cleanliness, e.g. cleaning schedules, training, etc.

Equipment

Oversee proper upkeep of store facility and equipment

Personnel

Assist the General Manager in recruiting, hiring, training, and dispute resolution
Supervise all shift personnel
Build a team of customer-focused employees and foster teamwork
Demonstrate leadership in employee development, including that of Key Staff
Assist in communicating to store employees and enforcing all store policies, standards, and practices

Accounting

Assist General Manager in completing and managing income and expense budgets, including accounts/receivable, profit and loss, etc.
Assist General Manager in completing required corporate reporting documentation, both financial and operational
Manage company resources responsibly including, inventory control
Manage financial duties
Protect company assets

Leadership

Communicate and model company standards and policies
Implement efficiently and effectively directives from store, corporate, and divisional management
Develop and maintain store organization to promote efficient operations
Interface with corporate office personnel

Essential Skills And Experience

High school required
Experience with sales, management, production, and customer service
Strong communication, organizational, and leadership skills
Pleasant disposition, sociable, accommodating nature, and enthusiasm
Self-motivation, creativity, and adaptability
Basic computer, telephone, and fax knowledge
Most stores offer full-time positions (40+ hours/wk)
Completion of Krispy Kreme Management 101 training
Must meet Krispy Kreme driving standards (three year clean driving)
Pass a pre-employment drug screen and criminal background check

Nonessential Skills And Experience

Post Secondary Education strongly preferred

Physical Demands And Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity