SUMMARY: The IT Support Specialist position provides on-demand technology assistance and support for users. Duties include but are not limited to responding to technical support tickets, gathering information needed for troubleshooting, setting up and onboarding technology equipment, repairing devices, implementing hardware and software solutions, tracking inventory needs, and communicating effectively with users and clients. IT Support Specialists will work collaboratively in a small, team-based environment and should exhibit a self-directed, service-oriented mindset.
POSITION REQUIREMENTS:
- Provide on-demand technology assistance and support to all computer users.
- Deliver technical assistance and support in-person, over the phone, and online.
- Create, respond, and resolve technology support tickets for both hardware and software issues.
- Install, configure, repair, and maintain Windows desktops, laptops and Tablets.
- Install, configure, repair, and maintain Android tablets.
- Connect users to managed print servers and conduct basic printer troubleshooting.
- Resolve common user issues such as password resets, access permissions, and email lists.
- Demonstrate cybersecurity best practices and model such practices for all users.
- Follow directions with minimal supervision and collaborate effectively in a small team setting.
- Provides information to the Director of Technology on all matters of relevance.
- Assume other duties and responsibilities as assigned.
EDUCATION AND RELATED WORK EXPERIENCE:
- High school diploma or equivalent.
- Two years training or work experience involving Windows Systems.
LICENSES, REGISTRATIONS OR CERTIFICATIONS:
- Valid driver’s license required.
- CompTIA A+ certification or willingness to pursue similar credentials is highly desirable.
TECHNICAL SKILLS, KNOWLEDGE & ABILITIES:
- Possess effective oral and written communication skills.
- Ability to relate successfully with fellow employees.
- Ability to build and maintain relationships in a cooperative work environment.
- Ability to work effectively with a wide range of constituencies in a diverse environment.
- Ability to work independently.
- Strong working knowledge of Apple, Android, and Windows operating systems.
- Use of diagnostic tools to assess or monitor computer systems.
- Use of OS command line functions and basic LAN/WAN knowledge is desirable.
- Ability to prioritize and meet deadlines in a timely manner.
- Ability to plan and implement scheduled preventative maintenance.
- Ability to perform diagnostic examinations and repair of company-owned technology.
- Ability to handle and maintain the confidentiality of company information.
- Ability to set goals and establish methods for achieving these goals.
- Pursues continuous improvement by participating in educational opportunities, maintaining professional networks, and other job-related learning.
- Keeps colleagues informed and updated of work as needed.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Hourly pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Willard, OH 44890 (Required)
Work Location: In person
