Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area
with items which are required for the convenience and comfort of the guest. Adheres to specific Brand
Standards as instructed.
JOB DUTIES
Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes
rollaway beds, cribs, and sofa bed.
Removes dirty linen
Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and
shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames,
window sills, walls and baseboards, and arranges furniture properly. Cleans appliances, equipment,
furniture and cupboards. High-dusts artwork.
If Applicable: Remove trash, sweep, dust any balcony/patio areas
Inspects marketing collateral, replacing expired or damaged items.
Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using
approved cleaning chemicals and rags.
Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.
Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in
accordance with brand/hotel standards.
Cleans mirrors, windows, vent cover, glass doors.
If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and
walls using approved cleaning chemicals and rags.
Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the
appropriate persons/departments.
Reports items that require repair or additional cleaning to the appropriate person/department.
Restocks housekeeping cart.
Vacuums hallways.
Turns in all lost and found articles immediately.
Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.
Additional duties may be added at any time at the discretion of management.
Job Description: Room Attendant Associate Initials: ________ Page 1 of 3
Job Description
It’s Better at Baywood!
Consistently models the behavior of a ‘Baywood Ambassador’ who:
Maintains a professional image, including grooming, verbiage, and body language, at all times.
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come
in contact.
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks
guidance and/or assistance from others to ensure satisfaction.
Fosters teamwork by offering assistance to others, as needed.
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security,
or building upkeep issues. Reports discrepancies to the proper department.
Contributes to a safe work environment by following proper safety guidelines in matters of attire,
utilizing protective gear, and following safety procedures.
Recommends other Baywood properties to our guests, when appropriate.
Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’
demonstrating our motto ‘It’s Better at Baywood!’
SKILLS/QUALIFICATIONS
Educational/Vocational Preparation:
Some high school education (grade 9) preferred
Experience:
Previous hotel experience preferred; however, ability gained through 2+ years related
employment (customer service) or on-the-job training may substitute for actual hotel
housekeeping experience.
Additional Skills:
Ability to read and understand and communicate chemical labels, and Safety Data
Sheets, Instructions.
Ability to gain knowledge of applicable franchise standards and procedures.
Ability to complete applicable housekeeping forms and to communicate any problems
and/or unusual conditions to management.
Ability to read and comprehend manuals
Ability to positively communicate with guests and co-workers.
Ability to work within scheduling guidelines.
Ability to work with minimal or no supervision
Ability to follow schedule and ability to perform physical labor.
Requires ability to perform light to moderately heavy housekeeping duties using the
approved chemicals and equipment.
Job Description: Room Attendant Associate Initials: ________ Page 2 of 3
Job Description
It’s Better at Baywood!
Physical Demands:
Walking and Standing: Frequently (for entire shift).
Must be able to carry 40 lbs. up to 25 feet.
Walking and Standing: 100%
o Must be able to carry 40 lbs. up to 25 feet.
Lifting, Push/Pull: 90%
o Ability to lift up to 15 lbs. regularly.
o Must be able to lift 40 lbs. to the waist, chest, and above the head.
o Ability to push housekeeping cart regularly.
Sitting: none
Bending, Stooping, Reaching: 95% (throughout the entire shift).
o Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
Driving: none
Traveling: none
Environmental Conditions:
Inside: Protection from weather conditions, but not necessarily from temperature
changes.
Outside: Rarely exposed to weather conditions
By signing below I acknowledge receiving a copy of my job description for the Room Attendant position and I
understand my responsibilities. I am aware that this document the reflects the essential functions of my job and in no
way states or implies that these are the only duties to be performed by the employee occupying this position, as
management has the right to assign or reassign duties and responsibilities to this job at any time. Also, this document
does not create an employment contract, implied or otherwise, other than an "at will" employment relationship
