ABOUT US:
The Palms Hotel & Spa combines genuine service, laid-back sophistication and oceanfront serenity into a 251-room vacation, meeting, and wedding destination where complete wellness and environmental awareness are at the center of each guest experience.
Privately owned and managed by a European family since over 25 years, The Palms is a AAA Four-Diamond rated hotel with a lush tropical pool area, a full-service beach operation, over 8,000SF of meeting and event space, an AVEDA lifestyle spa & salon, and ESSENSIA Restaurant & Bar, its signature natural gourmet eatery. The Palms Hotel & Spa is a member of Preferred Hotels & Resorts, a collection of the finest independent luxury hotels around the world, and Beyond Green, a global portfolio of planet Earths most sustainable hotels, and the recipient of Travel & Leisures Worlds Best Award for six consecutive years.
Enjoy a stable work environment in a professionally run hotel, where we help each other to flourish and grow. Come and be a part of our family!
JOB SUMMARY:
Maintain lobby and public space areas, as assigned by management, in a clean and orderly condition according to standard procedures in a safe, accident-free manner.
MAIN DUTIES & RESPONSIBILITIES:
- Training housekeepers on cleaning basic maintenance tasks and recycling, water, and energy conservation
- Be well-groomed and ready to work
- Check and maintain guest restrooms clean at all times
- Use the proper and right cleaning products
- Maintain guest hallways and carpets in public spaces clean
- Clean outside guest elevators, doors, and frames
- Clean and restock the business center with guest supplies. Pens, note-pads. etc.
- Reorganize and restock cabinets in the public areas restrooms
- Maintain Employee Locker rooms (Men) and (Females)clean at all times
- Check Stairwells for debris. Sweep and Mop when needed
- Clean all executive offices
- Clean behind the front desk and Concierge
- Maintain Gym clean and with fresh towels at all times
- Clean and maintain all areas that are assigned
- Maintain all glass panels and doors clean
- Help with guest deliveries
- Clean and empty all trash in lobby areas
- Reorganize and restock cabinets in the public areas restrooms.
- Clean and restock the business center with guest supplies. pens, note-pads. Etc.
- Report any problems immediately to the supervisor or department in charge
- check all working tools, ensuring they are in good working condition
OTHER DUTIES & RESPONSIBILITIES:
- Ensure compliance with health and sanitation policies in all areas
- Adhere to all fire, safety, and security procedures according to hotel policy
- Adhere to all sustainability guidelines as per the Inspired by Nature Program
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
- Be courteous
- Show genuine care for all co-workers and guest(s)
- The ability to work well in a team environment
- Proficient in the English language. A second language is an asset.
- Must be able to handle many tasks in an intense, ever-changing environment.
- Maintain a professional appearance and manner at all times.
- Able to read and follow all instructions/directions clearly.
- Good communication skills.
- Able to work as part of a team.
- Able to project in a professional manner at all times.
- Excellent hearing is necessary to hear guest concerns along with management requests.
- Excellent speech communication skills to communicate with guests and management effectively.
- Bending to pick up items on the floor, kneeling to clean under furniture - frequently.
- Mobility - will be walking in the public space cleaning all day - 8-hour shift.
- Continuous standing - will be on feet for an 8-hour shift cleaning and doing projects in the public space.
- Must be able to stand and walk continuously throughout the shift
- Must be able to stoop and bend
- Must be able to lift 10-20 lbs
- Must be able to use medium to heavy chemicals
- Able to maintain a pleasant, clean environment for guests
- Able to read and follow all instructions/directions clearly
- Friendly, helpful and patient
- Able to assist guests with a limited understanding of English
- Good communication skills
- Able to work as part of a team
- Able to project in a professional manner at all times
EXPERIENCE & EDUCATIONAL REQUIREMENTS:
- Previous work experience as a Housekeeping Supervisor or similar role
- Hands-on experience with cleaning and maintenance tasks for large organizations
- A high school diploma is a plus
WORK CONDITIONS & PHYSICAL DEMANDS:
- There may be regular exposure to mild discomfort from factors such as dust, odors, extreme temperature, inclement weather, noise, or lights.
- While performing the duties of this job, the team member will be regularly required to walk, stand, and sit. The associate will occasionally be required to climb and use the balance. Additionally, the team member will frequently be asked to use their hands and arms to carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. The work environment characteristics described here represent those a team member encounters while performing the essential functions of this job.
- While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. The team member will also come in contact with noxious and abrasive chemicals that must be handled properly to ensure the safety of the team member and others.
This job description is not necessarily an exhaustive list of all responsibilities, skills, duties and requirements, efforts, or working conditions associated with this position. While this is intended to be an accurate reflection of the current tasks performed, management reserves the right to revise or require other commitments when circumstances prevail.
The hotel operates seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill changing operational demands.
