Department: Tournament and Venue Operations
Location: Miami
Description
Reporting organizationally to the Senior Manager, VIP and Venue Hotels in Miami, the Manager, Accommodation will help serve Accommodation efforts for the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for managing lodging and hotel-related arrangements for the event, ensuring a smooth and comfortable experience for participants and attendees while providing leadership to entire Accommodations function. Further, this role will have a range of responsibilities, including the selection and contracting of hotels, room allocations and reservations, room inventory management, account management, quality assurance, and overall management of aspects related to accommodations for the event.
THE POSITION
The main responsibilities of the Accommodation Manager for the FIFA World Cup 2026 include:
· Contract hotels ensuring they meet quality standards and core group and VIP level requirements
· Ensure hotels comply with all contractual obligations
· Execute tasks and addendums necessary for adjustments to hotel contracts
· Manage reservations, rooming lists, changes and requests for VIP level guests
· Provide excellent customer service to official tournament VIP's, staff and guests
· Manage hotel room blocks, meeting space, F&B, AV, group requirements, hotel communications and reservation management
· Manage staff members and client relationships as pertaining to the portion of the event
· Provide resources and information to guests, create presentation materials
· Support booking and reservation process for guests
· Keep all necessary internal and external reporting up to date
· Ensure held inventory is in accordance with remaining demand
· Attend site visits, familiarize with hotels and tour constituent groups
· Coordinate the reconciliation, billing and closeout at hotels and with groups
· Support and address unforeseen changes, cancellations, or emergencies in accommodation arrangements
· Build strong relationships with designated groups to provide an excellent experience within the overall accommodation strategy
· Consider all operational aspects when managing hotel arrangements, for example, transportation, logistics, security, etc.
· Uphold and enforce high standards of customer service, ensuring participants and guests have a memorable and enjoyable experience during their stay
· Establish relationships with the hotel industry to provide the best overall value to FIFA
· Ensure records of accommodation bookings, rooming lists, and related information comply with data integrity and protection regulations
YOUR PROFILE
• Bachelor's Degree or similar level of education
• Minimum of ~4 years of work experience in the hospitality industry
• Strong communication skills – oral and written
• Experience managing complex projects
• Strong analytical and negotiation skills
• Ability to lead a team
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
