Responsible for daily maintenance and cleanliness of The Spa including salon and treatment rooms, locker rooms, office spaces, reception desk, and relaxation areas.
- Arrives promptly at scheduled time.
- General duties include cleaning bathrooms and locker rooms, mopping floors, vacuuming carpets, emptying and cleaning all water dispensers.
- Stocks lockers and treatment rooms with linens and toiletries between services and at the end of day.
- After each service, disinfects sandals, collects and carts linens and assists laundry staff when needed. Notifies the Spa Manager when linen and cleaning supply inventory is low.
- Dusts all furniture surfaces and product shelves, sweeps, and tidies all areas throughout work schedule. Spot cleans carpets as needed.
- Maintains the cleanliness of the breakroom to include washing cups/dishes.
- Empties garbage from all areas throughout the day and at the end of day.
- Restocks beverage station, orders fruit and distilled water from Purchasing Manager.
- Wipes down showers after each use. Thoroughly cleans showers at end of day.
- Deep cleans behind furniture, baseboards, and fixtures on a monthly basis or as needed.
Other Functions
This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested by The Spa Manager and/or a member of the Ibis Management team.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, and individual should demonstrate the following competencies:
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Adheres to standard safety practices including but not limited to wearing gloves, glasses, boots, etc.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations
Other Skills and Abilities
- Knowledge of janitorial products and usage.
- Ability to effectively communicate in English.
- Excellent work ethic.
- Team player.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand and walk. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to toxic or caustic chemicals and outside weather conditions. The noise level in the work environment is usually moderate.
