Job Summary
We are seeking a dedicated Hotel Housekeeper and guest services agent to join our team. The ideal candidate will play a crucial role in ensuring our guests have a comfortable and pleasant stay by assisting with guest needs, services, check in, reservation, setup of guest activities, guest communication, food prep and maintaining cleanliness and orderliness throughout the hotel.
Responsibilities
- Handle reservations, check-ins, and check-outs efficiently
- Ensure the retreat maintains a serene and welcoming atmosphere
- Ensure and personally care for 5 star guest experience and high levels of guest experience and reviews
- Ability to multi task, be able to cover a multitude of situations as they arise
- Dedication, hard work
- Address guest inquiries, concerns, and feedback promptly and professionally
- Collaborate with marketing to promote the retreat and its wellness services
- Clean and tidy all areas of the hotel including guest rooms, bathrooms, common areas, and back-of-house spaces
- Change bed linens, replace towels, and restock amenities
- Vacuum, sweep, mop, and dust all assigned areas
- Report any maintenance issues or safety hazards to the appropriate department
- Assist guests with any inquiries or requests promptly and professionally
- Follow established hotel procedures for cleaning and room preparation
Qualifications
- Previous experience in housekeeping or cleaning roles preferred
- Knowledge of cleaning chemicals and supplies
- Attention to detail and thoroughness in completing tasks
- Strong communication skills and a friendly demeanor
- Ability to work efficiently both independently and as part of a team
- Understanding of guest services principles and customer satisfaction
- Multilingual abilities are a plus
- Familiarity with front desk operations or night audit is advantageous
- Basic knowledge of phone systems used in hospitality settings
- Background in hospitality management would be beneficial
Job Type: Full-time
Pay: $19.35 - $20.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Julian, CA 92036 (Required)
Ability to Relocate:
- Julian, CA 92036: Relocate before starting work (Required)
Work Location: In person
