Job Summary
We are seeking a dedicated Hotel Housekeeper and guest services agent to join our team. The ideal candidate will play a crucial role in ensuring our guests have a comfortable and pleasant stay by assisting with guest needs, services, check in, reservation, setup of guest activities, guest communication, food prep and maintaining cleanliness and orderliness throughout the hotel.

Responsibilities

- Handle reservations, check-ins, and check-outs efficiently

- Ensure the retreat maintains a serene and welcoming atmosphere

Ensure and personally care for 5 star guest experience and high levels of guest experience and reviews
Ability to multi task, be able to cover a multitude of situations as they arise
Dedication, hard work

- Address guest inquiries, concerns, and feedback promptly and professionally

- Collaborate with marketing to promote the retreat and its wellness services
- Clean and tidy all areas of the hotel including guest rooms, bathrooms, common areas, and back-of-house spaces
- Change bed linens, replace towels, and restock amenities
- Vacuum, sweep, mop, and dust all assigned areas
- Report any maintenance issues or safety hazards to the appropriate department
- Assist guests with any inquiries or requests promptly and professionally
- Follow established hotel procedures for cleaning and room preparation

Qualifications
- Previous experience in housekeeping or cleaning roles preferred
- Knowledge of cleaning chemicals and supplies
- Attention to detail and thoroughness in completing tasks
- Strong communication skills and a friendly demeanor
- Ability to work efficiently both independently and as part of a team
- Understanding of guest services principles and customer satisfaction
- Multilingual abilities are a plus
- Familiarity with front desk operations or night audit is advantageous
- Basic knowledge of phone systems used in hospitality settings
- Background in hospitality management would be beneficial

Job Type: Full-time

Pay: $19.35 - $20.50 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Schedule:

4 hour shift
8 hour shift
Monday to Friday
Weekends as needed

Experience:

Hotel experience: 1 year (Preferred)

Ability to Commute:

Julian, CA 92036 (Required)

Ability to Relocate:

Julian, CA 92036: Relocate before starting work (Required)

Work Location: In person

Quiet Mind Retreat and Hotel Julian

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Hotel Guest Services and Housekeeping