Job Overview
The Assistant Housekeeping Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role involves supervising housekeeping staff, ensuring the cleanliness and maintenance of guest rooms and public areas, and maintaining high standards of service and sanitation. The Assistant Housekeeping Manager plays a key role in enhancing guest satisfaction through exceptional service and efficient operations.
Key Responsibilities:
- Operational Support:
- Assist the Housekeeping Manager in planning, organizing, and supervising daily housekeeping operations.
- Ensure all guest rooms, public areas, and service areas are cleaned and maintained to the highest standards.
- Conduct regular inspections of rooms and public areas to ensure cleanliness and adherence to quality standards.
- Team Supervision:
- Supervise and coordinate the activities of housekeeping staff, including room attendants, housemen, and supervisors.
- Train new staff members and provide ongoing training and support to existing staff.
- Schedule shifts and manage staffing levels to ensure adequate coverage and efficiency.
- Guest Service:
- Address and resolve guest complaints and requests related to housekeeping in a timely and professional manner.
- Ensure that special requests and preferences are handled promptly and to the guests' satisfaction.
- Monitor guest feedback and work with the Housekeeping Manager to implement improvements.
- Inventory and Supplies Management:
- Monitor inventory levels of cleaning supplies, linens, and equipment; order and replenish as needed.
- Ensure proper storage and handling of cleaning chemicals and supplies.
- Conduct regular audits of inventory to manage costs and reduce waste.
- Health and Safety Compliance:
- Ensure compliance with health and safety regulations, including proper use and storage of cleaning chemicals.
- Conduct safety training and enforce safety protocols to prevent accidents and injuries.
- Implement and oversee procedures for maintaining a safe and sanitary work environment.
- Administrative Duties:
- Assist in preparing reports on housekeeping operations, including staff performance, inventory usage, and maintenance issues.
- Maintain accurate records of room status, lost and found items, and any housekeeping-related incidents.
- Help manage departmental budgets and control expenses.
- Maintenance Coordination:
- Report and follow up on maintenance issues and repairs needed in guest rooms and public areas.
- Coordinate with the maintenance department to ensure timely resolution of issues.
Qualifications:
- Previous experience in a housekeeping or cleaning role, with at least 4 years in a supervisory or assistant management position preferred.
- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Good communication and interpersonal skills.
- Knowledge of cleaning procedures, products, and equipment.
- Ability to handle multiple tasks and work efficiently under pressure.
Education and Experience:
- High school diploma or equivalent; a degree in Hospitality Management or related field is a plus.
- Experience with housekeeping management software and systems is desirable.
Specific Job Knowledge, Skills and Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:
- Strong leadership and team-building skills.
- Excellent organizational and time-management abilities.
- Attention to detail and commitment to maintaining high cleanliness standards.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong communication and interpersonal skills.
- Proficiency in housekeeping operations, including cleaning techniques, laundry management, and inventory control.
- Knowledge of health and safety regulations and procedures.
Licenses or Certificates
- Ability to obtain any government required licenses or certificates.
Grooming
- All employees must maintain a neat, clean and well-groomed appearance (Specific standards are available).
Other
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, seasonality, rush jobs or technological.)
