A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Job Specific
-
Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
-
Prepares daily work schedule to meet occupancy demands and room turn
-
Analyzes daily room turn and makes staff or procedural adjustments as necessary
-
Manages Housekeeping Rooms personnel
-
Assumes duties of Assistant Director of Housekeeping in Assistant Director’s absence
-
Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
-
Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors
-
Communicates and coordinates with Front Office operation
-
Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
-
Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
-
Responsible for overseeing the activities of Housekeeping front line Staff
-
Greets and interacts with guests in an outstandingly friendly and professional manner
-
Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
-
Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
-
Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
-
Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
-
Maintains close contact and ensures good communication with employees
-
Ensures that responsive and efficient repair services are provided to satisfy guest requests
-
Investigates guest complaints and takes corrective measures
-
Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
-
Interviews and makes recommendations regarding hiring of personnel
-
Interviews and selects Housekeeping line level personnel
-
Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
-
Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
-
Sets agenda for guest awareness training
-
Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
-
Responsible for projects assigned to second and third shift employees, as applicable
-
Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required
-
Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
-
Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.
-
Plans special lobby cleaning projects and ensures their completion, as applicable
-
Coordinates lobby maintenance projects with Engineering, as applicable
-
Plans maintenance of lobby floors, as applicable
-
Coordinates monthly accounting for all supplies requisitioned from other departments
-
Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required
-
Sets agendas for Housekeeping meetings and runs meetings regularly
-
Schedules contract maintenance with outside vendors, as applicable
-
Evaluates housekeeping department employee performance
-
Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
-
Ensures that lost and found items are turned into Security
-
Keeps Director and Assistant Director informed of all matters significantly affecting the department
-
Periodically inventories supplies and equipment
-
Stays current with industry related technological improvements geared toward product improvement and increased efficiency
-
Performs numerous responsibilities to meet time-sensitive deadlines
-
Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
-
Ensures that responsive and efficient uniform room and repair services are provided, as applicable
-
Prepares department purchase requisitions
-
Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
-
Communicates linen needs, monitors and reports consumption and preservation programs
-
Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
-
Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
-
Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable
-
Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
-
Creates an environment which fosters excellent staff morale and staff retention is a priority
-
Administers Quality Assurance and Cyclical Programs
-
Administers Incentive/Rewards/Recognition Programs
-
Interacts with guests to solve problems and ensure satisfaction
-
Responsible for implementing control systems for keys, pagers, radios, etc.
-
Responsible for efficient operation of HOSTAR System
-
Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
-
Ensures that Housekeeping office and storeroom are kept neat and organized
-
Responsible for the submission of all performance appraisals for assigned employees
-
Other duties as assigned
General
-
Promotes and applies teamwork skills at all times
-
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
-
Is polite, friendly, and helpful to guests, management and fellow employees
-
Executes emergency procedures in accordance with hotel standards
-
Complies with required safety regulations and procedures
-
Attends appropriate hotel meetings and training sessions
-
Maintains cleanliness and excellent condition of equipment and work area
-
Complies with hotel standards, policies and rules
-
Recycles whenever possible
-
Remains current with hotel information and changes
-
Complies with and enforces hotel uniform and grooming standards
