- Summary of the main function/purpose of the position:
The main purpose and function of this position is to provide Premier Island Management Group standards of cleanliness and quality assurance to all units by following the QA checklist and ensuring that the accommodations are maintained to the highest quality standards and kept in excellent condition. In addition, the QA position will come in contact with Premier guests and Owners and will need to have positive guest interactions. The Housekeeping Associates play an important role in our home-away-from-home experience for each of our guests every day.
The Premier Housekeeping Team, a team of experienced and knowledgeable professionals who strive to excel in everything that they do, is committed to providing our Premier Owners and Guests with a superior level of housekeeping services, supporting The Premier Culture and Vision of Excellence, Integrity, and Respect.
Key Principal duties/responsibilities (5-8):
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Acknowledges and greets guests in public spaces with a warm, friendly greeting.
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Reviews daily inventory of rooms, arrivals, and departures.
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Review daily inventory of supplies needed to complete the assignments for the day.
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Perform quality Inspections to meet required standards within set time limits.
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Comply with all resort safety guidelines.
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Pick up ground litter around the resort or whatever is visible.
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Inspecting Premier rental accommodations according to the Quality Assurance standards set by PIMG, including but not limited to:
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Inspecting the kitchen in its entirety, including all dishes, cabinets, and appliances, as well as making sure they all work and verifying the counts
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Inspecting the bathrooms, in their entirety, checking showers and sinks, including all cabinets and drawers, as well as verifying that there are no leaks or damages.
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Checking all beds and ensuring they are made with fresh sheets and blankets, including sofa bed
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Inspect all bedrooms, and verify all furniture and décor are dusted, it is clean under beds, in all drawers, and all windows and mirrors. Verify that there are no damages and that all TVs and lights work.
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Inspect the living room, and verify all furniture and décor are dusted. Inspect all windows, picture frames, and any spots spilled on the furniture. Verify that there are no stains or damages and that all TVs work.
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Inspect the balcony, including windows, grill, and all furniture. Verify the condition of the furniture and grill. Check for damages.
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Inspect floors- verify that the housekeeper swept and mopped the entire condo, making sure they got all corners and edges.
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Report all damages via email to OR, Maintenance, and Housekeeping immediately.
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Report all maintenance items via email to maintenance, in the email with OR.
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Bag and tag all dirty comforters and pillow shams and bring them to the housekeeping dispatcher or manager for cleaning.
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May perform similar duties as requested by supervisor.
Occasional duties or projects which may be performed at irregular intervals:
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Perform maid services for guests requesting additional services while staying on the Property;
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Perform VIP cleaning services for VIP guests;
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Perform Annual deep clean treatments of the units;
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Perform Annual evaluations of cleaning supplies.
III. Accountability: Areas in which the position is accountable/ responsible:
Safety: Must maintain a clean and safe work environment, report any safety issues to management, and comply with the Company safety guidelines and OSHA Requirements
Customer Service:Must deliver a superior level of service to exceed owner's and guest's expectations.
Dept. Specific:
Supervisory Responsibility:
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Perform training of the Junior Room Attendants;
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Process Daily assignments for Junior Room Attendants;
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Coordinate Linen Damage Reporting with the Housekeeping Manager;
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Supervise Junior Room Attendants and senior room attendants.
V. Educational and/or equivalence in experience requirements:
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High School Diploma or equivalent
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1 year of Housekeeping Experience in the Hospitality Industry
Specialized or technical educational requirements:
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Ability to interpret a variety of instructions when furnished in written, oral, or scheduled form;
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Ability to read, write and speak in English
Certification or licensing requirements:
VI. Specialized equipment or machines used in the course of the duties of the position.
Vacuum, dishwasher, washing machine, and dryer
VII. Physical demands:
While performing the duties of this job, the employee is regularly required to use hands and is required to talk and hear. The employee is frequently required to stand, bend, and walk for long periods. The employee will be required to reach with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
This position demands good physical and mental health. The housekeeper will be required to lift, carry, walk, sit, push, pull, and work a flexible schedule, must be able to move continuously during work hours, and able to lift and/or carry 50 to 75 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
VIII. Work Environment:
Office environment with normally moderate noise level.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
IX. Additional Remarks:
Ability to work with minimum supervision and a high degree of autonomy.
