Overall Scope & Responsibility:
Supervise the overall functions of the Housekeeping Department. Ensure room and inventory control. Work closely with Front office department to meet guest requests and hotel demand.
Essential Duties:
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Open housekeeping: check rooms inventory, assign rooms to room/suite attendants.
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Inspect rooms, showrooms, VIP and suites.
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Complete reports, verify status reports; report clean suites to hotel front desk
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and/ or load into automated property management systems.
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Communicate discrepancies with Front Desk.
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Monitor payroll reports and work schedules.
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Monitor lost and found program.
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Ensure stock rooms and carts are maintained with proper supplies.
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Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.
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Promote team member loyalty and empowerment.
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Communicate and coordinate with Engineering the repair and maintenance
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programs as related to guestrooms and public areas.
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Monthly linen inventory.
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Ensure special guest requests are followed though.
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Manage the daily flow of the Department.
Job Knowledge, Skills, & Abilities
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Excellent communication, interpersonal, and organization skills.
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Must be able to carry 10 lbs.
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Commitment to superior customer service and excellent customer service skills.
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Consistent record of meeting sales, customer service and operations objectives.
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Proven ability to influence a team and achieve results.
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Flexibility and creative problem-solving ability.
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Strong initiative and self-motivation.
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Fluency in job related English both verbal and non-verbal.
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An appreciation and respect for the diversity of all individuals in the workplace.
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Ability to handle pressure and work in a fast paced environment.
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Excellent management and leadership skills.
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Must be able to work days, evenings, and weekends as necessary.
