Compensation Type: Hourly Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:
The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.
Overview:
The Housekeeping Coordinator is responsible for administering and coordinating housekeeping functions in the housekeeping office and serving as housekeeping receptionist.
Responsibilities:
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Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees
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Prints all required reports daily to make up room attendant assignments according to established productivity
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standards ensuring that all special requests are completed
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Answers telephone and all communication device monitoring, and acting on each request as appropriate and dispatching appropriate personnel
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Must maintain constant communication with other departments
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Monitor room status, out-of-order, out-of-service, discrepant, show rooms and VIP rooms filling out PM report as necessary and getting supervisor approval
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Maintain "Lost and Found" procedures and policies according to standards
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Monitors and acts on guest traces as needed including ordering, logging, tracking and returning rental equipment
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Monitors and maintains orderliness of laundry/dry cleaning pick-up and delivery
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Records housekeeping attendance daily
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Issues keys and maintains key control system
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Utilize and master all necessary rooms systems that impact the housekeeping operation
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Assist with payroll, scheduling, incentive tracking and administrative tasks as necessary
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Complete maintenance requests daily for all maintenance issues reported. Log and track completion.
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Coordinate and execute housekeeping training programs
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Identify and analyze positive and negative trends influencing the Housekeeping metrics and guest satisfaction
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Establish excellent communication practices between the all departments in the hotel with the Housekeeping department
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Provide support to Housekeeping management and line-level functions as requested by the Housekeeping management tea
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Ensure overall guest satisfaction.
Qualifications:
- High School diploma or equivalent required.
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Two or three years of progressive experience in a hotel or related field preferred.
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College course work in related field helpful.
