About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.
About the role
Four Seasons at The Surf Club
- Under the supervision of the Director of Housekeeping, Assistant Director of Housekeeping, and Assistant Housekeeping Managers, the Housekeeping Coordinator is responsible for answering all Housekeeping telephone calls and facilitating the operating efficiency of the department. As a point of contact with the guest, the Coordinator plays a vital role in terms of guest perception. Directs a section of the Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards to ensure Four Seasons standards are being achieved in the housekeeping area.
What you will do
- Responsible for answering all housekeeping incoming telephone calls while ensuring maximum operating efficiency of the department by directing all requests properly.
- Conducts self in a professional manner at all times. Adheres to the established standards of conduct and house rules, fire regulations, and department procedures and policies.
- Dresses in issued uniforms and ensures a neat, clean and tidy appearance at all times.
- Reports to shift on time. Is aware of schedule at all times and if unable to attend work, notifies the supervisor in adequate time.
- Assist with stripping, cleaning and inspecting rooms as needed based on operational needs.
- Managing all arrival rooms to minimize guest’s wait time “Queue Rooms”
- Follow up to ensure all guest service times are honored.
- Ensure all arrival rooms are inspected by 4pm check in time.
- Complete appropriate glitch reports and immediately alert supervisor for immediate follow up—keep managers informed for follow up.
What you bring
- At least 1 year experience within the same or similar position with hospitality; previous housekeeping or supervisory experience preferred.
- Strong organizational and communication skills
- Computer literate in Microsoft Word & Excel
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
Schedule & Hours:
- Full Time (Mornings, Evenings, Weekends and Holidays)
Candidates must have valid work authorization for the U.S. Internal Four Seasons Management Employees outside of the US may qualify for an L1 Visa. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
