The Executive Housekeeper oversees the housekeeping and laundry departments, ensuring that the hotel's guest rooms, public areas, and facilities meet the highest standards of cleanliness, comfort, and aesthetics. This role involves managing a large team, maintaining inventory, and working closely with other departments to provide an exceptional guest experience.
- Lead, coordinate, and supervise a team of over 100 housekeeping and laundry staff.
- Recruit, train, and evaluate staff to ensure high performance and adherence to hotel standards.
- Develop work schedules and assign duties to optimize efficiency and productivity.
- Conduct regular inspections of guest rooms, public areas, and hotel facilities to ensure they meet the hotel's cleanliness and aesthetic standards.
- Implement and monitor cleaning protocols and procedures.
- Address and resolve any issues or complaints promptly and professionally.
- Oversee inventory control, ensuring an adequate supply of cleaning materials and guest amenities.
- Manage the department's budget, including revenue forecasting and cost control.
- Maintain records of housekeeping activities and prepare reports as required.
- Ensure compliance with OSHA, ADA, and other health and safety regulations.
- Develop and implement safety protocols to protect staff and guests.
- Work closely with other hotel departments to ensure seamless operations and exceptional guest service.
- Participate in management meetings and contribute to hotel-wide initiatives.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 5+ years of management experience in a full-service hotel with several hundred rooms.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Knowledge of housekeeping best practices, inventory management, and safety regulations.
- Ability to work under pressure and resolve conflicts effectively.
