- While performing the duties of this job, the associate is occasionally required to sit;
regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
- The associate is regularly required to stand, walk, and reach with hands and arms.
- The associate must frequently lift and/or move up to 30 pounds.
- Specific vision abilities required by this job include close vision and the ability to adjust
focus.
- The noise level in the work environment is usually moderate to loud.
- Associate may be required to wear personal protective equipment (PPE) while
performing certain duties.
SELECTION GUIDELINES:
Formal application, rating of education and experience; oral interview; reference and other
background checks, and job related tests may be requiredSUMMARY:
Responsible for assigning and supervising work activities of housekeeping and laundry
department associates to insure clean laundry, and clean, orderly and attractive guest
rooms, meeting rooms, lobby, and all other common areas of the hotel. This is a working
supervisor position.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide exceptional customer service to all hotel guests, making their stay as
comfortable and accommodating as possible while achieving team and Brand goals.
- Perform quality assurance (QA) requirements for department.
- “Breaks out the house” with room disbursement with the number of attendants
available.
- Schedules and maintains proper workforce to ensure correct staffing levels to meet
demands of guests and associates.
- Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms
and public areas. Reports needed improvements to subordinates and managers.
- May assist in scheduling staff according to standards and forecasted occupancy; may
assign daily work tasks to employees.
- Ensures cleaning and servicing of guest rooms is carried out in a timely and organized
manner according to procedures and standards.
- Notifies guest services (front desk) when service is complete so rooms may be sold.
Reports any room unable to be serviced within appropriate time standards to
supervisor.
- Responds quickly to guest requests in a friendly manner. Reports appropriate guest
complaints or requests to appropriate department. Follows up to ensure guest
satisfaction.
- Reports needed repairs of unsafe conditions to supervisor.
- Responsible for all QA documentation for the Housekeeping and Laundry
Departments.
- Ensures that all policies, procedures, federal, state and local ordinances with regard to
personnel, security, cash handling, guest relations and safety are followed.
- Ensures all associates comply with safety policies, and report injuries in a timely
manner.
- Responsible for approval of vacation requests.
- Assigns, supervises, and inspects housekeeping and laundry duties.
- Investigates complaints regarding housekeeping and laundry services and equipment
and takes corrective action.
- Takes monthly inventory, requisitions housekeeping and laundry supplies and
equipment.
- Assists in interviewing and hiring housekeeping and laundry applicants.
- Trains new housekeeping and laundry associates.
- In conjunction with management, responsible for counseling and disciplining
housekeeping and laundry associates and making recommendations for dismissals.
- Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commodes,
clean mirrors and windows, change linen, make beds, clean iron caddy and empty
water from iron.
- Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
- Check shower curtain for mildew, scum, and clean accordingly.
- Properly replace linen as needed.
- Replace guest amenities as needed.
- Clean and stock Room Attendant carts, linen/storage rooms, and maintain in a
presentable manner.
- Check for missing and/or damaged furniture, equipment, etc. and report/replace as
necessary.
- Immediately inform management/maintenance of items needing repair or not
working properly.
- Turns in work orders from Room Attendants/Suite Attendants to management on a
daily basis, using InterMountain-approved web-based system.
- Prepares orders for items needed in guest rooms, housekeeping, and laundry, and
gives them to the General Manager.
- Work in laundry area as necessary.
- Explains discrepancies between rooms rented and rooms cleaned.
- Properly log and secure lost and found items in compliance with standards.
- Maintain security for guests and property by keeping room doors locked at all times.
- Remain highly visible and be readily available for guests at all times.
- Take initiative to offer assistance or answer questions throughout the hotel.
- Responsible for proper administration of key control for issued keys or keys left by
guests in the room.
- Willingness and ability to train new associates.
- Thoroughly understand and implement the Brand service culture.
- Perform all shift checklist responsibilities.
- Support team members to ensure the team’s entire workload is completed daily
- May be asked to operate a motor vehicle in the course of running errands for the
hotel.
- Perform other duties as required.
SUPERVISORY RESPONSIBILITIES:
- Supervises all positions in Housekeeping and Laundry Departments.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each duty
satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the job functions.
Education and/or Experience:
- High School diploma or GED preferred.
- Minimum two years previous experience required.
- Supervisory experience and/or training required.
Knowledge, Skills and Abilities:
- Ability to maintain confidentiality of business and financial matters and information
related to the property, owner(s), partners, guests, associates, etc.
- Good interpersonal skills. Ability to work in a courteous, tactful and patient manner
with other associates, management, guests, vendors, suppliers, and other members of
the general public conducting business with the property.
- Ability to communicate effectively verbally and in writing and good telephone skills.
- Ability to work in a fast-pace, high-energy and demanding work environment.
- Good knowledge of hotel operations or ability to learn quickly.
- Ability to work as a team player with all levels of associates.
- Dedicated, hard-working, self-motivated.
- Good time management skills; multi-tasks skills; ability to prioritize; and coordinate
details.
- Flexibility to adjust work priorities as necessary.
- Basic computer knowledge; ability to print reports and implement current room status.
- Practice safety standards at all times.
- Skill in operation of tools and equipment listed below.
- Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff
equipment, fire alarm system/panel and emergency procedures, etc.
SPECIAL REQUIREMENTS:
- Prompt and regular attendance.
- Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24
hours a day. Department schedules must accommodate fluctuating business
demands, and associates may be asked to work shifts other than those they prefer or
normally work and overtime as required.
- Comply with hotel and/or department uniform and professional behavior and
appearance standards.
- Carry out all reasonable requests by managers and act as a team player with all levels
of staff.
- Participate in all mandatory job training and meetings.
- Adhere to property policies and procedures, the Employee Handbook, and/or other
property and IMM documents.
- Immediately report any suspicious activities by guests or others.
- Ability to successfully complete brand standard training including brand service
training.
EQUIPMENT OPERATED:
- Rollaway bed; sofa bed; baby crib
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are
representative of those that must be met by an associate to successfully perform the
functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the job functions. This description of physical and mental activities is
not intended to describe essential job functions. Rather, its purpose is to give the job
applicant a feel for the physical and mental activities of the job to the end that an applicant
with a disability can determine whether he or she will be able to do this job either with or
without accommodations.
Job Type: Full-time
Pay: From $46,500.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Experience:
- Cleaning: 1 year (Preferred)
Ability to Commute:
- Reno, NV 89502 (Required)
Ability to Relocate:
- Reno, NV 89502: Relocate before starting work (Required)
Work Location: In person
