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Job Description – Housekeeping Supervisor

Job Title: Housekeeping Supervisor FLSA Status: Non-Exempt
Department: Rooms Division EEOC Classification: Service Worker
Supervised By: Executive Housekeeper or Supervises: Guest Room Attendants, Floor
Housekeeping Supervisor Housepersons

Shaner is an Equal Opportunity Employer and Drug Free Workplace
General Responsibilities:
Supervise, train and inspect the performance of assigned Guest Room Attendants and Floor Housepersons, ensuring that all procedures are completed to the hotel’s standards. Assist where necessary to ensure optimum service to guests.

Qualifications (Essential):

Prior experience as a Guest Room Attendant.
Ability to compute accurate mathematical calculations.
Ability to clearly and pleasantly communicate in English with guests/visitors, management and co- workers to their understanding, both in person and by telephone.
Ability to provide legible communication and directions.
Knowledge of proper chemical handling.
Knowledge of proper cleaning techniques, requirements and use of equipment

Qualifications (Desired):

High school graduate.
Any supervisory experience.
Previous guest relations training.
Fluency in a second language, preferable Creole.

Skills:

Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to endure abundant physical movements in carrying out job duties.
Ability to ensure security of guest room access and hotel.

Standard Requirements:

1. Supports the Mission, Values and Vision of Shaner, Franchise, and the hotel.
2. Ensures an atmosphere which allows for the privacy, dignity and well-being of all guests and employees in a safe, secure environment.
3. Supports, cooperates with, and implements specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.

4. Supports and participates in common teamwork: Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction, including appropriate judgment. Uses tactful, appropriate communications in sensitive and emotional situations. Follows up as appropriate with supervisor, co-workers or guests regarding reported complaints, problems and concerns. Promotes positive public relations with guests and employees. Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned.

Essential Functions: (Include the following. Other job related duties may be assigned.)

Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations.
Ensures the overall quality of the cleaning of guest rooms, corridors, and service areas based on hotel, Shaner, and Franchise objectives. • Ensures all house and safety rules, housekeeping procedures, and security procedures are followed.
Uses and ensures the use of correct personal protection equipment in accordance with the Blood Borne Pathogens Exposure Control Plan when handling soiled linens or performing other tasks in which exposure to blood borne pathogens may occur.
Follows through with guest room and floor maintenance.
Ensures proper maintenance of all cleaning equipment.
Attends all required meetings.
Maintains inventory and supplies all closets on assigned floors.
Communicates and cooperates with the Front Desk and other related departments during rush rooms, blocks, VIPs, and any discrepant rooms.
Assists Executive Housekeeper or Assistant General Manager in maintaining overall smooth operation of the Housekeeping Department.
Delegates the deep cleaning schedule.
Inspects or delegates inspection of all guest rooms cleaned by room attendants on assigned floors.
Initiates procedures to increase efficiency of labor and safe chemical and equipment use.
Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
Works to ensure high scores for cleanliness and other housekeeping-related items on all Shaner and Franchise inspections.

Supervisory Responsibilities:
Directly supervise employees in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stoop, kneel, crouch, or crawl and talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $17.25 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Shift:

8 hour shift
Day shift
Night shift
Rotating shift

Experience:

Cleaning: 1 year (Required)

Work Location: In person

Shaner Corporation

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