Summary:

Provides an awesome client/pet experience while driving sales through outstanding service. Bather will need to support the groomer on shift to ensure they are able to efficiently groom clients. Bather will need to be proficient, have high quality standards and utilize good time management skill. Bather will be scheduled for thier own appointments.

Role and Responsibilities

Greeting customers warmly while determining their needs
Bathing, Drying, Brushing, Ear Cleaning, Nail Trimming and Teeth Brushing
Completing walk in services promptly and to company standards
Maintain groomer IO for pet vaccinations, appointment cancellations or other impacts
Review all documentation is complete on behalf of the groomer
Take photos before and after the services
Answer phone calls, return calls, book appointments, provide quality customers service in varied situations
Check in appointments
Cleaning of all grooming areas to maintain a sanitary environment
Solicits input and discussion from pet parent and encourages up sales in services
Performs other duties as assigned.

Supervisory Responsibilities: N/A

Qualifications and Education Requirements

Some experience is preferred or willingness to learn proper bathing techniques to gain experience.
Passion for extraordinary customer service and the well-being of pets
Must be comfortable working with animals, especially large and small dogs
Ability to communicate with clients in a friendly, upbeat manner
Compassion and patience while working with dogs
Strong attention to detail to ensure dogs stay safe and grooming comes out looking great
Must be reliable team player with positive attitude, enthusiastic and must have great work ethic

Encompass Pet Group LLC

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