Summary
As a Lobby Attendant/Houseman, you will be a vital part of our team, responsible for maintaining a clean and welcoming environment for our guests. With core skills in cleaning, floor care, and hospitality, you will ensure that our hotel meets the highest standards of cleanliness and guest satisfaction. Your relevant skills in janitorial and custodial experience, along with housekeeping management, will be essential in upholding our hotel's reputation for excellence. If you have a high school diploma or GED, along with experience in industrial cleaning and time management, we invite you to join us in providing exceptional service to our guests.

Duties

Provide exceptional customer service to all hotel guests, making their stay as
comfortable and accommodating as possible while achieving team and Brand goals.
Perform quality assurance (QA) requirements for department.
Remove laundry from rooms and/or chutes.
Separate laundry and identify items requiring pre-spotting treatment.
Operate laundry processing equipment at a level of proficiency resulting in an
Acceptable level of cleanliness and supply of linens.
Advise management when supplies need to be replenished.
Responsible for keeping laundry room and equipment clean and working in a safe manner.
Restock linen on floors as necessary.
Clean and maintain common areas, i.e., elevators, guest laundry, stock and store rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc. Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors.
Maintain work areas in a clean and orderly manner.
Restock supplies in all common areas.
Remain highly visible and be readily available for guests at all times.
Take initiative to offer assistance or answer questions throughout the hotel.
Proper administration of key control.
Willingness and ability to train new associates.
Complete maintenance work orders and deliver to the supervisor in a timely manner.
Thoroughly understand and implement the Brand service culture.
Perform all shift checklist responsibilities.
Support team members to ensure the team’s entire workload is completed daily.
May be asked to operate a motor vehicle in the course of running errands for the
hotel.
Perform other duties as required

Requirements

Experience in hotel or hospitality industry preferred
Knowledge of custodial duties and housekeeping management
Ability to perform cleaning tasks efficiently and with attention to detail
Familiarity with floor care techniques is a plus
Understanding of industrial cleaning practices is beneficial
Prompt and regular attendance.
Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
Comply with hotel and/or department uniform and professional behavior and
appearance standards.
Carry out all reasonable requests by team leaders and managers and act as a team
player with all levels of staff.
Participate in all mandatory job training and meetings, i.e., (“Service Snap Shots”,
“Daily Huddle”, “Service Fanatic”, etc.)
InterMountain Management Confidential and Proprietary Information
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Job Description

Houseman
Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents.
Complete “Service Fanatic” training within required time frame.
Practice safety standards at all times.
Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

Laundry machines
Oasis dispensers
Ozone machines
Vacuum cleaner
Laundry cart
Laundry chute
Shelving on Wheels

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are
representative of those that must be met by an associate to successfully perform the
functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.
While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
The associate is regularly required to stand, walk, and reach with hands and arms.
The associate must frequently lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment is usually moderate to loud.
Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties
Knowledge, Skills and Abilities:
Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.
Ability to communicate effectively.
Ability to work in a fast-pace, high-energy and demanding work environment.
Basic knowledge of hotel operations or ability to learn quickly.
Ability to work as a team player with all levels of associates.
Dedicated, hard-working, self-motivated.
Good time management skills; multi-tasks skills; ability to prioritize; and coordinate
details.
Flexibility to adjust work priorities as necessary.
Skill in operation of tools and equipment listed below.

Education and/or Experience:

High School diploma or GED preferred.
No previous experience required, but preferred.

Job Type: Part-time

Pay: From $20.32 per hour

Expected hours: 24 – 30 per week

Benefits:

Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Shift:

Evening shift
Morning shift
Rotating shift

Experience:

Lobby Attendant/ Houseman: 2 years (Required)
Hospitality: 1 year (Required)

Shift availability:

Day Shift (Preferred)
Night Shift (Preferred)

Work Location: In person

HOLIDAY INN EXPRESS & SUITES GLENDALE DOWNTOWN - CA jobs

Lobby Attendant/ Houseman