Manage housekeeping operations in accordance with established guest service, quality and sustainability standards.

Essential Job Functions

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.

Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.

Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.

Prepare schedules based upon occupancy and assign duties to associates.

Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.

Prepare required paperwork pertaining to departmental functions.

Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.

Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, and guest room safety).

Maintain departmental expenses in line with budget as described by General Manager.

Ensure compliance with specific brand standards.

Be aware of and communicate service scores to drive improvement and higher guest satisfaction.

Follow sustainability guidelines and practices related to HHM’s EarthView program.

Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.

Perform other duties as requested by management.

Position Requirements

Two (2) years of management experience in Hospitality industry

Five (5) years of previous housekeeping hotel/resort experience required.

Bilingual a plus

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts.

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Day shift
Evening shift
Weekends as needed

Work Location: In person

Holiday Resort Orlando Suites Waterpark jobs

Housekeeping Manager