Job Responsibilities:

As a Lead Technician at Pink’s Windows, your key responsibilities will include, but are not limited to:

Cleaning of interior and exterior residential and commercial windows using industry standard techniques and equipment.
Cleaning and scrubbing tracks.
Cleaning Screens.
Power washing brick, siding and concrete.
Gutter Cleaning.
Leads primarily handle maintenance plans but also handle first-time residential jobs.

Lead Responsibilities Before the Job:

Leads are responsible for everything from start to finish.
Each week the leads will need to look ahead at their jobs and make sure they have the materials necessary and are aware of what they are walking into.
They communicate with customers about timeliness, sending alerts before arriving.
Leads ensure clear communication by discussing job details upon arrival.

Job Delegation and Oversight:

During the job, Leads oversee and delegate responsibilities.
They coordinate with their technician, directing tasks like window cleaning.
Leads ensure smooth and efficient job progress, preventing bottlenecks.
They may partner on certain tasks to maintain quality.

Job Closeout and Customer Interaction:

Leads handle the job's closeout, including customer interaction.
They walk through the completed job with the customer.
They discuss what went well and any areas that may not have met standards.
Leads handle payment forms and gently mention the importance of reviews.

Ownership and Accountability:

The Lead takes ownership of the entire job, including any imperfections.
They acknowledge that any tech issues trace back to their delegation or communication.
The Lead bears the ultimate responsibility for job success and customer satisfaction.
Effective communication and oversight are key to the Lead's role.
Leads strive to ensure customers are satisfied and willing to leave positive reviews.
The Lead's role is pivotal in maintaining quality and customer relationships.
In summary, the Lead plays a central role in coordinating and overseeing job processes, ensuring smooth operations, and maintaining customer satisfaction. Their accountability and communication skills are crucial to our success.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Schedule:

Monday to Friday
Weekends as needed

Application Question(s):

A client is upset about a service delay. He's speaking loudly and attracting attention.

What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor

Language:

English (Required)

Shift availability:

Day Shift (Required)

Ability to Commute:

Laguna Beach, CA (Required)

Ability to Relocate:

Laguna Beach, CA: Relocate before starting work (Required)

Work Location: In person

Pinks Window Services Orange County jobs

Team Lead / Technician