Cherishing Our Children Since 1977

Helping children and families help themselves to live a better life and build a stronger community.

The Center for Family and Child Enrichment (CFCE) is dedicated to help children and their families by providing the right services and solutions based on individual needs. CFCE is constantly evolving to better support our community.

As a Front Office Assistant, you will provide quality customer service to the children and families we service, visitors and staff. This is a professional administrative position with the responsibility of performing complex clerical and administrative work of a diverse nature.

Why join CFCE:

Great benefits package, including a Zero (0) cost out of pocket medical plan, 13Paid Holidays and a competitive Paid Time Off Package
Making an invaluable impact in your community
Growth and professional development opportunities available
Qualify for Public Service Loan Forgiveness
- We are a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code

Some of the Functions Include:

Greet clients, staff and visitors and inquire as to the reason for the visit and advise relevant staff
Ensure clients and visitors register and sign-in log
Grant access to the building to staff and escorted clients and visitors
Obtain initial authorization for all new clients and ongoing services requiring authorizations
Verify insurance on a daily basis for scheduled appointments
Responsible for registering explaining and obtaining signature from legal guardian on required forms, get copy of guardian’s ID and insurance card. Referrals from HUB clients come with signed forms by FCM. Staff will confirm all forms are signed for HUB clients.
Receive incoming telephone calls for the Agency and forward calls to appropriate persons or take a message
Provide information and assistant clients and customers
Answer general questions from the general public and refer to appropriate program/staff when applicable
Receive and/or dispatch mail/messenger/courier items
Schedule new clients for intake appointments including reschedule appointments
Conduct appointment reminder calls to clients’ parents, caregivers and/or full-case managers
Knowledge of all systems i.e. 10E11, Medicaid, etc. and front office processes; monitor use of sliding scale and assess fees for services. Ensuring effective and efficient patient flow, appointment management, accuracy and completion of registration and insurance verification
Ensures that patients, family members or other clients are treated with concern and empathy; respecting their confidentiality and privacy and communicating with them in a courteous and respectful manner

Minimum Education

High School Diploma or equivalency

Minimum Experience

One Year of front desk experience in the hospitality industry
One year of Customer service experience
Behavioral Health knowledge and experience preferred

Skills Needed

Ability to solve client issues in a friendly and timely manner
Must be detail oriented and possess excellent organizational, communication, skills

CFCE is a Drug Free Workplace and an Equal Opportunity Employer.

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