Job Summary

Ensures the highest level of cleanliness and safety in all public and back of the house areas. Promotes excellent public relations and 100% satisfaction. Works as a valuable member of a dedicated professional team.

Job Specifications

Qualifications

« Good service skills

« Ability to work as part of a dynamic team to consistently deliver a quality product

« Basic English language skills

« Able to handle objects, reach with arms and hands, push a cart weighing 100-150 lbs., and lift 50-70 lbs.

« Knowledge of and ability to use Resilient Floor cleaning/polishing and carpet shampoo equipment

« Able to work a flexible schedule, including weekends and holidays

Job Specific

« Reports to work as scheduled, in proper uniform, in accordance with the hotel’s personal appearance standards

« Follows OSHA regulations and policies/procedures set forth by Housekeeping department

« Applies excellent guest relations skills when interacting with guests

« Consistently maintains a positive attitude

« Encourages a positive attitude among Team Members

« Anticipates needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction

« Performs all duties in a timely and professional manner

« Applies teamwork skills at all times

« Cleans/maintains exterior grounds of building, sweeps floors and sidewalks; cleans doors, frames, signs, and windows

« Cleans and dusts lobby areas

« Uses proper chemicals when cleaning as described by the department’s procedures

« Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department

« Turns lost and found items into Housekeeping Manager in accordance with hotel standards

« Cleans and sanitizes assigned public and back of the house areas

« Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners

« Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces

« Transfers and stocks all supplies from Receiving as directed

« Ensures that the Housekeeping storeroom is neat, organized, and secure

« Assists in the cleaning and restocking of Room Attendant mobile transports

« Uses glass washer to clean glasses

« Refills all spray bottles with cleaning chemicals

« Wipes down and/or cleans Room Attendant mobile transport equipment

« Cleans chandeliers

« Properly uses and maintains equipment and supplies

« Maintains excellent condition of grounds, floors, carpets, etc.

« Cleans ashtrays and ash urns

« Cleans elevator doors, tracks and foyers

« Washes doors

« Vacuums, sweeps and mops hallways

« Cleans interior windows

« Cleans door jams and fire boxes

« Cleans and mops stairwells, cleans handrails

« Replaces burned out light bulbs according to established procedures

« Moves furniture in rooms as required

« Cleans spots on walls

« Removes room service trays from hallways and stores them in designated room

« Cleans spots on carpets

« Assists Attendants by emptying trash, takes trash to the compactor

« Cleans offices according to established schedule

« Cleans Reception Desk and back office areas

« Cleans back of the house windows as needed

« Attends all department meetings as scheduled

« Fills Attendant bottles with chemicals according to department guidelines

« Checks all vacuums used by Room Attendants

« Completes in a timely manner all daily cleaning items for the specific public area assigned

« Special projects and other duties as assigned

General

« Promotes and applies teamwork skills at all times

« Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

« Is polite, friendly, and helpful to guests, management and fellow Team Members

« Executes emergency procedures in accordance with hotel standards

« Complies with required safety regulations and procedures

« Attends appropriate hotel meetings and training sessions

« Maintains cleanliness and excellent condition of equipment and work area

« Complies with hotel standards, policies and rules

« Recycles whenever possible

« Remains current with hotel information and changes

« Complies with hotel uniform and grooming standards

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