The Specialty Services Technician acts as Trusted Advisor to STERIS Customers in service of cleaning sterilizer equipment as part of a high performing team. The Technician drives an exceptional Customer experience by providing on-site cleaning services, troubleshooting, repair and simple maintenance on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment. The Technician pro-actively interacts and communicates concerns, updates, repairs, and service enhancement opportunities with Customers, Field Service partners and contract administration team. This position utilizes advanced technology to complete administrative requirements, aid in troubleshooting equipment issues and improve the overall Customer experience in a highly regulated healthcare environment under limited supervision (non-regular business hours). Additionally, the Technician’s will identify and recommend products and service enhancements. This role will travel (100%) high flexibility and sound decision making to ensure optimal customer equipment uptime and operations. Successful incumbents effectively promote STERIS brand and drive revenue growth and Customer retention through identifying and recommending products and services to Customers

What You Will Do

Customer Focus, Growth & Retention:

Accountable for Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently. Learns and understand Customer's expectations of service as obtained through training curriculum.
Communicates effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps). Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
Identifies and address Customer’s issues/problems and respond to routine Customer and sales/service leadership requests to optimize Customer support and growth in collaboration with field and sales teams as needed. Manages Customer expectations to ensure positive outcomes.
With management support, build relationships with field and Sales teams to drive Customer experience and revenue opportunities. Learns to identify sales opportunities in assigned territory, and builds competency to be a trusted advisor, communicate leads to management.

You should be proficient in:

Basic Computer Skills
Electrical Troubleshooting Skills
Machine Safety Inspections
Pipefitting Skills
Troubleshooting Industrial Automation Equipment
Troubleshooting CNC Machines
Creating Preventive Maintenance Plans

Salary info:

$22 - $26 / hr

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