ASSISTANT MANAGER

Summary/Objective

The Assistant Manager positively impacts customer growth and revenue and ensures store credit is maintained at an appropriate level through sales activities and account management while providing total customer satisfaction. This role helps manage profit by following established policies and procedures including, but not limited to, cash and inventory controls and order verifications. The Assistant Manager accomplishes these in a way that is consistent with the RAC mission statement and core values.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ASSISTANT MANAGER will:

Sales:

Be responsible for Customer and Revenue growth/maintenance Greet and assist customers on the sales floor

Obtain new rental orders on the sales floor and over the phone

Complete rental agreements as required

Prospect for new business by telemarketing and distributing print materials

Keep coworkers informed of promotions and products

Account Management:

Maintain accurate records of customer account activity, to include current and past due accounts

Review past due accounts and communicate in-person and via phone with the customers to promote timely payments

Collect customer payments on a timely basis and meet daily/weekly collection standards Complete customer service calls in a timely manner as assigned

Follow all policies and procedures and adhere to all standards

Store Supervision:

Assist Store Manager with training and providing oversight in absence of Store Manager

Assign coworkers to specific duties and assist with work schedule assignments

Assist in managing daily operations when necessary

Assist Store Manager in making weekly schedules

Showroom and Backroom areas:

Refurbish merchandise to like new condition

Keep showroom, backroom, and all store areas neat, clean and organized, including vacuuming, dusting, and handling household cleaning materials

Deliveries & Pick-ups:

Assist as needed in loading/unloading truck, or other vehicle, per policy to safely protect coworkers, customers, and merchandise

Assist as needed in delivering merchandise in Company provided vehicle to customer homes Assist as needed in installing and setting up merchandise, and instructing customers on proper use

Assist as needed in picking up merchandise from customer homes

Complete customer service calls in a timely manner as assigned

Follow Company policies and practices regarding safe driving and adhere to local and state laws regarding safe operation of a motor vehicle.

This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Required Education and Experience

High school diploma or GED

1 – 3 years of retail/customer service, sales, or collections experience

Valid state driver’s license and good driving record

Preferences

Ideally, a candidate for a Rent-A-Center ASSISTANT MANAGER is:

Friendly, with exceptional communication skills

Dynamic, with an outgoing personality and a desire to learn

Customer service oriented

Seeking a career, not just a job

Accountable, able to meet and beat business targets & goals

Experienced, with a proven track record of being dependable and responsible

Competencies

Drive & Tenacity/ Resilience

Teamwork & Collaboration

Customer Service & Communication

Conflict Management

Adapting to Change

Team Leadership Supervisory

Responsibilities

This position has no supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by a coworker to successfully perform the essential functions of this job. While performing the duties of this job, the coworker is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The coworker must frequently lift and/or move (push/pull) heavy items and merchandise. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Expected Hours of Work

This is a full-time position (approximately 38 – 40 hours per week), and days and hours of work are Monday through Saturday, store open to close hours. Schedules and hours per week/overtime work may change throughout the year as dictated by management and business needs.

Job Type: Full-time

Pay: $17.50 - $18.50 per hour

Expected hours: 35 – 45 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience level:

1 year

Shift:

8 hour shift

Weekly day range:

Weekends as needed

License/Certification:

Drivers (Required)

Work Location: In person

Rent A Center jobs

Assistant Manager