INNkeeper 3 | Housekeeping Manager (temporary on-site housing available)

4-month minimum: June 15th - October 15th. Year 'round preferred.
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Are you a seasoned cleaning pro looking to level-up?

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If you know how many pumps of soap are left by lifting the bottle, can sense when a light bulb is on its last lumen, and somehow know when a guest needs a hand with luggage, we should meet.

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Our hotel is small, our Team is small, our island is small, but our guest experiences are epic. Our secret? We all work for the guest.

Sure, we’re looking for a seasoned, effective Housekeeping Manager with outstanding leadership, communication, and time management skills, but our guests demand more. INN addition to extensive hands-on experience delivering exceptional results as a Housekeeper and Housekeeping Manager, we’re looking for someone who offers great guest service.

Disclaimer

If you prefer to stay INN your lane on a paved highway, this isn’t the gig for you. If you’re up for an adventure, and prefer to take the backroads, keep reading.

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We'd love to welcome an INNkeeper 3 | Housekeeping Manager

(temporary on-site employee-only housing – no family or pet housing available)

to our small but mighty team.

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Application Deadline

June 1, 2024

Minimum 4-Month Position Dates *Year 'round preferred

June 15 – October 15, 2024

Paid Training Period

10 days

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Overview

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We have fifteen rooms that range from 295 ft² to 1,475 ft². Each is unique and each is accessed only by climbing exterior stairs. Lots of stairs. No pushing a cart down the hallway here – our buildings are stepped-INN to the hillside.

We take lots of pride INN keeping our building, grounds, and guestrooms INN tip-top shape. Here’s where you come INN:

Guests

You’ll spend some time at our Front Desk and will be available to guests throughout their stay by phone, INN person, and by text.

Team Clean

You’ll clean every day that you’re on the schedule, and guide Team Clean.

This INNcludes grounds and landscape.

Maintenance

Preventive and corrective. If it ain’t broke, keep it that way. If it is broke, fix it if you can.

If you can’t fix it, call INN for backup.

Guests

You’ll be on-call after hours at least two nights per week.

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Compensation

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Temporary on-site housing is possible if you fly solo (sorry, no pets or families) with a light footprint and need a place to land on-island. A private sleeping room is attached to a shared living space. Shared laundry, kitchen, and shower facilities are around the corner. $25 hourly if you commit to and fulfill a minimum of four months, and you’re a top-performer. Ideally, this role will start as or grow INNto a full-time, year ‘round salaried core team position.

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Must Haves

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Minimum 3 years’ experience as a Lead Housekeeper or Housekeeping Manager at a hotel of similar size and service level
Valid driver’s license and San Juan County Food Handler’s Certificate (may obtain after hire) are required; CPR and First Aid certifications are great
This position is physically demanding and regularly requires the Housekeeping Manager to be on their feet at least eight hours a day walking quickly up and down stairs most of the day.
The uncanny ability to be nice to everyone while demonstrating the right sense of urgency associated with completing projects and tasks with competing priorities
Genuine care and concern for our community, colleagues, guests, and planet
Savvy communication
Computer confidence for managing our online INNterfaces
Ambition to get it done yesterday
INNtuition that offers our Team and Guests next-level service
Ability to read, write, speak and understand English
You’ll be moving around a lot, reaching, feeling, smelling and looking at details. You’ll move 10 – 15 pound objects regularly and will move objects that may be up to 50 pounds frequently.
You may also be exposed to moving mechanical parts, all types of weather conditions, fumes or airborne particles, and risk of electrical shock

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Focus

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You’ll be responsible for the quality of the guestrooms and physical environment that we provide our guests and Team.

Here’s how that looks:

Actively participate INN daily room, common space, property, and grounds cleaning and maintenance
Guide the daily work product and task assignment of Team Clean; coordinating room re_freshes, turns, guest requests, arrivals, and departures so that we deliver on our promise to every guest every stay
Conduct daily room and property INNspections to ensure top-notch Team performance
Implement and maintain Standard Operating Procedures and maintenance programs for Team Clean, enhancing the guest and Team experience and efficiency
Oversee the property maintenance schedule, deep clean schedule, and immediately resolve any and all urgent maintenance requests as needed
Understand, learn more about, and train others on the Inn’s Property Management software, text messaging platform, phone system, and other equipment like televisions, Rokus, DirecTV, HVAC, fireplaces, and the Inn’s computer network
Understand, learn more about, and train others on current and future online platforms, and third-party extranets
Maintain an adequate INNventory of cleaning, maintenance, guestroom, and property supplies
Participate at least two nights per week in our ‘After Hours Ambassador’ program, being available “on-call” to our guests and Team during overnight periods
Keep us as green as it gets

People

Help guide all Team Members, and keep track of who’s clocking-in, late or absent, dressed properly, calling off or replacing shifts
Coordinate breaks and schedules to maintain the Inn’s standards and a jovial work environment
Help reward and correct Team members; address complaints and resolve challenges
Collaborate with the Team to ensure a Hotel Operations Schedule that considers functional coverages, time off requests, special project oversight, and after hours coverage availability
Schedule and manage maintenance contractors and vendors
Handle guest and Team concerns and questions professionally, diffusing any and all potential escalation

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Application

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***We won't consider INNcomplete applications***

Every detail matters. Please complete our online application if you’d like to be considered for an employment opportunity. “See resume” or similar language doesn’t count toward completing the application.

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Island Inn LLC is an equal opportunity employer committed to inclusive employment experiences for everyone.

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 – 45 per week

Benefits:

Employee discount
Flexible schedule

Ability to Relocate:

Friday Harbor, WA 98250: Relocate before starting work (Required)

Work Location: In person

The Island Inn at 123 West jobs

INNkeeper | Housekeeping Manager (temporary on-site employee-only housing available)