From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
This is a Full Time position working a combination of 1st and 2nd shift hours. Open availability is preferred. Weekends required.
This position is eligible for full benefits (medical, dental & vision), Daily Pay, 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
Summary
Fulfill the daily operations of the Amway Grand Plaza Hotel’s Cafeteria including guest service, table cleaning service, basic food preparation, set up and the serving of food. Create a warm and inviting atmosphere for the employees of the AGPH. Follow the guest service standards and create teamwork in the restaurant that produces quality service to each Hotel Associate.
Essential Functions
- Maintain daily set up and/or breakdown of the restaurant by following daily checklists
- Serving all Hotel Associates in a friendly and quick manner
- Know each menu item and its ingredients.
- Be aware of groups and activities that are going on in the hotel
- Follow and Maintain Health Department standards by filling out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste logs.
- Exceed guest satisfaction and looks for ways to provide the best possible service
- Understands all facets of job responsibilities and displays the skills necessary to complete tasks
- Complete daily cleaning duties and side work tasks, takes pride in their work
- Reports to work on time and rarely misses scheduled shifts. Correctly follow the department attendance policy
- Participates in department meetings and communicates freely expressing ideas, opinions or views. Communicates with management and other staff members
- Displays a positive courteous and polite attitude, works well with others
- Takes pride in their appearance and reports to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
- Displays a sense of urgency and the ability to resolve guest concerns or department issues on their own
- Utilize time well and is productive throughout the entire shift while meeting department standards
- Looks for ways to save money by reducing waste and controlling expenses. Also tries to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
- Keeps work area neat and clean. Can be found picking up trash in public and back of the house areas of the Hotel. Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
- Follow the AHC safety standards of our hotel
Daily Responsibilities
- Setting up all areas of the cafeteria in a timely manner
- Serving all hotel guests
- Basic food preparation for both hot line and salad bar
- Maintaining drink area
- Keeping breakdown area clean and delivering dirty dishes to the main dish room
- Cleaning dining room and filling of all condiments
- Actively taking care of each guest according to AHC guest service standards and department standards
- Monitoring food waste
- Maintain restaurant cleanliness and overall deep cleaning
- Attending Department Meetings
- Communicating with your management or team members
- Follow our hotel green policies
- Following AHC and Health Department Specs
- Actively work in the restaurants designated area: counter service, running food, and tables service.
- Any other additional responsibilities that may be asked by General Manager or Food and Beverage Manager
Qualifications
Must have some guest service experience
